Disappointing EQA

3215 Views 6 Replies 4 Participants Last post by Dar, 9 mo ago

Donna McNamara

Discussion Starter · 10 mo ago

Received my new EQA over two weeks ago.
Had the pleasure of driving it for one afternoon.
The next morning the dash did not activate.
We had the displeasure of returning it for assessment.
The panel has to be replaced.
A new panel will not be available until mid September.Well
that’s today’s storyline.
Please note if your expensive new purchase from Mercedes is sub standard you can expect to wait and wait.
Please don’t expect effective communication either.
They only answer questions asked.
A disappointing sub standard response from what I now have to assume is a sub standard manufacturer.
Please note if you are planning on purchasing an EQA there are no spare parts available and you will be waiting while they rectify their mistake.

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Dar

· #2 · 10 mo ago

Maybe ask about a loaner car while your car is in the garage and hopefully they can accommodate? Someone I know got damage to their recent model Ford that took half a year to get parts due to supply shortages in the car industry generally.

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Donna McNamara

Discussion Starter · #3 · 10 mo ago

And on it goes
Cannot tell me when they can replace the panel
So as we will move into the last quarter of 2022 I remain without the car I bought and I have no idea when it will be repaired.
What can one say only don’t expect service or care from Mercedes.
Do not expect a brand new care to be problem free and do not expect them to be able to replace parts that do not work.
Probably better off keeping your old car I would say especially if it works

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Dar

· #4 · 10 mo ago

Unfortunately old cars are also more likely to need repairs which are also facing extra delays. Repairs involving electronics are the most challenging to get parts in the car industry-

https://www.cars.com/articles/how-does-the-inventory-shortage-impact-car-maintenance-and-repairs-447383/

Following up my previous post, it's not just Ford but a problem across the industry. This dedicated Porsche owner describes waiting a year and a half for a manifold under warranty and unknown wait time for another repair-

RE: Taycan Parts Availability & Porsche Customer Service

The funny thing is I landed in a Taycan because my 2015 991.1 GTS ran into mechanical issues which were under my Porsche factory warranty. The manifold had cracked, was leaking and needed to be repaired but the factory warranty required a manifold replacement. I waited 14 months for Germany to...

www.taycanevforum.com

Among the major brands, Tesla, Toyota, Kia, Ford, Ram, Jeep and Fiat accounted for a higher proportion of complaints in recent years. This is reported to be usually a consequence of cost cutting or weak internal management-

How auto companies should deal with parts are backordered - MoneySense

With orders for car parts delayed, who is on the hook for a temporary vehicle: the car owner or the manufacturer?

www.moneysense.ca

As Mercedes is retreating from focusing on volume manufacturing and cost cutting, they should I expect be well placed to give better than average repair wait times compared other brands especially going forward.

Why Mercedes-Benz is shifting its focus toward EVs and away from mass-market appeal

Daimler chairman and Mercedes-Benz head Ola Källenius has undertaken a quietly radical business strategy at the German automaker.

www.businessinsider.com

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Natroth

· #5 · 10 mo ago

Donna McNamara said:
And on it goes
Cannot tell me when they can replace the panel
So as we will move into the last quarter of 2022 I remain without the car I bought and I have no idea when it will be repaired.
What can one say only don’t expect service or care from Mercedes.
Do not expect a brand new care to be problem free and do not expect them to be able to replace parts that do not work.
Probably better off keeping your old car I would say especially if it works

I waited 18 months to get the cruise control/MBUX cameras replaced on my brand new EQC400. I had to fight MB Australia really hard to get them to replace them. They outright lied to me early on that the parts were ordered when they were NOT........ I like Mercedes vehicles (historical view now changing) but their service model is the worst it has ever been.

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Tokyo EQC

· #6 · 9 mo ago

I got my EQA 250 in Tokyo exactly 3 weeks ago. This is my first EV and my first M-B and I wish I could say that I was happier with the overall experience than I am.

The dealer gave erroneous info about a rebate from the government concerning getting a charger installed at my house and that means I won’t get a bit less than $1000 back.

I’m sitting at the dealer now because I cannot quick charge the car. And there’s the fact that the back shelf continually keeps the boot lid from closing smoothly.

I drove VWs for years and I can say that I never had such a problem-ridden beginning with those cars. I’m quite disappointed.

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Dar

· #7 · 9 mo ago

Tokyo EQC said:
...I drove VWs for years and I can say that I never had such a problem-ridden beginning with those cars. I’m quite disappointed.

Thanks for your report. Not sure if it is of consolation but regarding VW, you may be a statistical anomoly as Mercedes generally had fewer initial problems than VW this year, using USA as example at least.

Also most car brands are having more problems in 2022 than last year yet Mercedes is one of the few exceptions as it is improving.

And new tech like new car models and electric powertrains and complicated software and luxury innovation not yet in other cars are all lovely though tend to have more problems initially-

https://www.kbb.com/car-news/jd-power-study-initial-quality-of-new-cars-slipping/

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