Hi.So completed some filming with Watchdog yesterday and coincidentally while this was happening BP rang and clearly someone higher up the food chain. They left a message and called again later in the afternoon before Watchdog returned to complete some more filming. I spoke with the chap who claimed that there had been an issue with a "firewall" which was not allowing the scheduled charging to take place, so this may be worth others looking at but before doing so log off the app and any other devices web browsers and delete the app. Put the key in put into the lock position then switch off at the distribution box for at least 2 minutes then switch it back on. Once the charger has gone through all its start ups check Chargevision | Login and login. The data fromyor device ie charging times history may take up to 48 hours to reappear but once it has done so then reinstall the app. I have tried this to do and whilst not 100% it is working differently and will need to carry out some more checks myself to find any further faults before speaking again with them.
They also said if it does not work then they can offer a manual timer that has 6 schedules you are able to set. He also said that the issue could be due to their 2G Vodafone sim card but I very much doubt, in my case that this was the problem because of the consistency in the 15 minutes cycle of off for 10 minutes and on for 5 minutes which really did not suggest it was mobile signals dropping in and out with such consistency
Had same conversation over 2 months ago regarding deletion of Apps resetting Charger.
Had no effect whatsoever.
I asked for an electronic timer and told that they were only offered for units with Vodafone 2G simm.
Were supposed to change my charger yesterday as they (BP) said it was faulty.
No-one turned up. Now coming Fri 08.00
Will see what happens. NOT HOPEFUL