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Discussion Starter · #1 ·
Hi
If people use eco coach to gain coupons for use on ionity, double check that you have activated them.
I sort of assumed that once you had exchanged your points to get the coupon, that was it.

Oh no.
You have tonopen up your Mercedes me page, copy in the reference number and activate. Only then does it become valid. I had £20 worth waiting to go.🙄
 

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Do they have to be applied before a charging session or can they be applied before the bill is paid?
I used Ionity charges in July but only applied £25 of vouchers in Aug, my lastest bill (£28) was not offset by the vouchers, so I’m unclear if they only apply to charges after they’re redeemed rather than outstanding balance if that makes sense?
 

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590 Posts
Do they have to be applied before a charging session or can they be applied before the bill is paid?
I used Ionity charges in July but only applied £25 of vouchers in Aug, my lastest bill (£28) was not offset by the vouchers, so I’m unclear if they only apply to charges after they’re redeemed rather than outstanding balance if that makes sense?
They seem to apply only after application so if you have charges and then redeem they apply to any charges incurred from the redemption date not the already incurred charges.
 
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