[Thedeanetjes]

Hi
If people use eco coach to gain coupons for use on ionity, double check that you have activated them.
I sort of assumed that once you had exchanged your points to get the coupon, that was it.

Oh no.
You have tonopen up your Mercedes me page, copy in the reference number and activate. Only then does it become valid. I had £20 worth waiting to go.🙄

 

[Parkwood]

I made the same error and note if you receive the special offer of buying them at half price they have to be used by 1.1.23

 

[Bedfordblue]

Do they have to be applied before a charging session or can they be applied before the bill is paid?
I used Ionity charges in July but only applied £25 of vouchers in Aug, my lastest bill (£28) was not offset by the vouchers, so I’m unclear if they only apply to charges after they’re redeemed rather than outstanding balance if that makes sense?

 

[Parkwood]

Do they have to be applied before a charging session or can they be applied before the bill is paid?
I used Ionity charges in July but only applied £25 of vouchers in Aug, my lastest bill (£28) was not offset by the vouchers, so I’m unclear if they only apply to charges after they’re redeemed rather than outstanding balance if that makes sense?

They seem to apply only after application so if you have charges and then redeem they apply to any charges incurred from the redemption date not the already incurred charges.

 

[Bedfordblue]

They seem to apply only after application so if you have charges and then redeem they apply to any charges incurred from the redemption date not the already incurred charges.

Thanks Parkwood - I feared that might be the case when the bill came in.

 

[Bedfordblue]

Have the Ioinity rewards disappeared from anyone else’s eco coach?
Just checking my score this morning and the only two rewards available were for 100 or 200kg of CO2 offsetting….

 

[Thedeanetjes]

Have the Ioinity rewards disappeared from anyone else’s eco coach?
Just checking my score this morning and the only two rewards available were for 100 or 200kg of CO2 offsetting….

Mine also☹.

 

[Parkwood]

Mine also☹.

Bit late to the conversation but the voucher redemption for Ionity is still there for me with a 50% reduction so half the no of points needed🤷‍♀️

 

[Bedfordblue]

Now back again, also with the discount (14500 points per voucher)