Ok I am in France and use the app as well as the on line portal. I assume you have downloaded the app?
In the app basics are vehicle status, trip data sliding sunroof, charge status, pre entry climate, tyre pressure, service, lock staus, vehicle search, windows, eco display, speed alert, valet protect, geo fencing, ota, vehicle displays light settings, route settings and vehicle settings.
The app shows the model and vehicle reg no as well vin no in the vehicle info. There is also a tab for the services activated these are the free and paid for ones. I no longer have in car office which is a purchased one ( have no need for it) and also stolen vehicle help I rarely go somewhere with a high theft risk and have other ins in place.
The on line portal is pretty poor in my opinion but also shows all those things live and those you can buy which should be limited to just things like in car office if not inc as standard. I wonder if your dealer has not finished your set up with mercedes. First step contact the dealer and ask them to check out your account and that it is all live. If that gets you nowhere try tel mercedes using the mercedes me button in the overhead unit ( the black one not the red one!) that should contact you and they may be able to give you assistance.
I had absolutely no issue setting up my mercedes me charge on my ipad or iphone or indeed mercedes me back in 2015 transferred to every car since but my dealership is pretty top quality and nos they deal with probably less so they have the time to do things properly. The staff are well trained and longstanding too. However getting the SFR internet in the car was an issue on my e class eventually sorted and it transferred seamlessly to the EQC.
Let us know how you get on.
In the app basics are vehicle status, trip data sliding sunroof, charge status, pre entry climate, tyre pressure, service, lock staus, vehicle search, windows, eco display, speed alert, valet protect, geo fencing, ota, vehicle displays light settings, route settings and vehicle settings.
The app shows the model and vehicle reg no as well vin no in the vehicle info. There is also a tab for the services activated these are the free and paid for ones. I no longer have in car office which is a purchased one ( have no need for it) and also stolen vehicle help I rarely go somewhere with a high theft risk and have other ins in place.
The on line portal is pretty poor in my opinion but also shows all those things live and those you can buy which should be limited to just things like in car office if not inc as standard. I wonder if your dealer has not finished your set up with mercedes. First step contact the dealer and ask them to check out your account and that it is all live. If that gets you nowhere try tel mercedes using the mercedes me button in the overhead unit ( the black one not the red one!) that should contact you and they may be able to give you assistance.
I had absolutely no issue setting up my mercedes me charge on my ipad or iphone or indeed mercedes me back in 2015 transferred to every car since but my dealership is pretty top quality and nos they deal with probably less so they have the time to do things properly. The staff are well trained and longstanding too. However getting the SFR internet in the car was an issue on my e class eventually sorted and it transferred seamlessly to the EQC.
Let us know how you get on.
