Mercedes EQ All Electric Forum banner
1 - 4 of 4 Posts

·
Registered
Joined
·
2 Posts
Discussion Starter · #1 ·
I am very disappointed with my EQC 400 navigation performance. As I got the car last year in November and after 2 months Navigation screen went blackout. The local Mercedes dealer replaced the screen but it never worked properly. Most of the time navigation location is out of calibration not show current roads on the map. I went several times to local Mercedes dealer but finally they were unable to fix it and unable to help further. So I am using my Google maps on my phone in Mercedes EQC 400.
 

·
Registered
Joined
·
2 Posts
Discussion Starter · #3 ·
In the beginning when screen was Blake out they replaced the command screen. After that navigation arrow wasn't showing current roads they sad it is calibration problem they also updated the software but unable to solve the problem. After going several times they sad they can't do anything further more.
 

·
Registered
Joined
·
224 Posts
This is utterly unacceptable and they cannot simply say they cannot do anymore. It strikes me that the whole navigation unit needs replacing or the gps sensors but I am no technician. Frankly I would now escalate this via the dealer manager and if he does not respond to Mercedes UK.
It is a real shame this is happening at the time of the chip shortage as it may introduce reluctance to seek the parts but I am unaware that the basic navigation system is in shortage.
They simply cannot say “oh we do not know what to do“ they do it is to contact mercedes themselves who will know how to fix it even if it means a new head unit. There is something wrong with the car that can be and should be fixed. I would now start rattling some cages and certainly would not accept the position.
I have had 4 new mercedes and the navigation systems have always been excellent. Disgraceful service but that does seem to be a feature of so many UK garages ( I assume UK from your country of registration). I always had good service when I lived in the UK though my exoerience with mercedes was for a very short period as I left the UK soon after buying the car but what exchanges I had with them were as good as the Ford, VW and Audi garages I had dealt with.
Good luck and do not let them fob you off.
 
1 - 4 of 4 Posts
Top