[kharmon]

We ordered the EQC AMG Premium back in June and was very excited to be getting it in Dec, however my enthusiasm is being tempered by the changes to the spec. The main reason I upgraded to the Premium was for the Burmester sound system, however it now just comes with the standard system. Now all you get for £4k uplift on the AMG line is a sunroof, air freshner and Apple Car Play (which to be honest should be standard in all cars now). This is before I get the car and find that some of the functionality isn't set up yet because of the chip shortage.

Are other having similar frustrations? Has anyone had compensation or a price reduction offered due to the spec changes? Our lease company said we could cancel but that every company is having the same issue so we'd have to wait even longer for a new car.

 

[Parkwood]

In france there are 2 AMG line packs, so the base is AMG, then AMG premium then premium plus and believe it or not apple car play is not inc in either and is 450 euro on top😤. But to answer your question I thought Burmester came with the premium plus however looking at the french configerateur it is missing totslly and there are some new cars in the en ligne showroom allegedly with premium plus and no burmester listed others with it so another victim of the chip shortage I wonder?
It is actually getting really quite ridiculous now but Mercedes are not alone in having to stripout things from the cars. Makes me think the augmented reality will not get switched on in mine🙄😤

 

[Parkwood]

Forgot to say when I collected my car I was given a 200 euro discount without asking on an 8m charging cable as recompense for the park assist and lane change assist reduction and the wait for the augmented reality. They had already given me a decent discount on the cable so overall I was happy especially as I got an excellent deal on the car, but this is my 4th car from the same dealership.

 

[kharmon]

waiting to see what Mercedes are going to offer in terms of compensation, but holding my breath

 

[Cayenne007]

Interesting I placed my order August and the brochure I received advising of the Sept 2021 changes listed the Burmeister sound system on premium and premium plus models. Do you know what system Merc are replacing this with?

 

[kharmon]

Interesting I placed my order August and the brochure I received advising of the Sept 2021 changes listed the Burmeister sound system on premium and premium plus models. Do you know what system Merc are replacing this with?

The standard stereo, the website still has the Burmester stereo as part of the spec but the new brochure has removed it, as well as wireless charging

 

[Cayenne007]

Thanks. You are expecting your car December? When did you place your order? From my estimates, it is about 5months delivery time at the moment ?

 

[kharmon]

Thanks. You are expecting your car December? When did you place your order? From my estimates, it is about 5months delivery time at the moment ?

Ordered at the beginning of June

 

[Bedfordblue]

Ordered at the beginning of June

did you ever get any compo or at least a promise of the missing chips etc being added at a later date?
I ordered in Nov and received in Dec but wasn’t aware of the spec issues so I too was looking at the website specs. I ordered through a leasing company so don’t have a direct relationship with a MB dealer just yet, so am on two minds whether to kick off with the leasing company or not, unfortunately I didn’t ask for or receive a detailed spec sheet for the car, just ordered on the premise of the AMG Premium spec widely advertised.
mom pretty plead with the car but can help but feel a bit swindled some of the bells and whistles are missing,

 

[Marky3166]

Same as !!

 

[daveygall]

Hi guys I took delivery of my 2022 mercedes eqc premium plus and like yous I was amazing to find out the upgrade stereo system missing no augmented sat nav , wireless charging and it seems even the ils doesn't work even tho I can switch it on and off on the settings just doesn't do anything different on or off , I even rang mercedes to check I'd been given the right car as I was really looking forward to the stereo

 

[robert-san]

Hi guys I took delivery of my 2022 mercedes eqc premium plus and like yous I was amazing to find out the upgrade stereo system missing no augmented sat nav , wireless charging and it seems even the ils doesn't work even tho I can switch it on and off on the settings just doesn't do anything different on or off , I even rang mercedes to check I'd been given the right car as I was really looking forward to the stereo

In Sweden the EQC is not possible to order any more. I think you can say that it has been replaced by the EQE SUV.