I bought a Mercedes EQS 450+ production date May 2022 with 5000km on Wednesday from Netherlands and the next day on Thursday I was driving in Germany on my way back home to Macedonia so suddenly appeared this message Malfunction with battery on it and immediately disappeared.
I continued driving to the nearest charger but I had the battery around 40%.
When I stopped the car and turned it off, the message appeared again and it wouldn’t let me drive the car.
It said Malfunction and another message Towing is not permitted. It wouldn’t let me put the car in Neutral, Drive or Reverse.
I have called the Mercedes 24/7 service and Mercedes SOS but they told me that the service should take a look in it.
They have called the service in Dresden SternAuto but they didn't care a lot.
They said the car should be delivered in our service and they should take a look. I tried to explain them that I'm not from Germany and that I need to be back in my country but they didn't care at all.
They said that they will send ADAC service on the road to pick up the car and I was waiting for the driver to come to pick up the car and he arrived after 4 hours waiting. Finally when he arrived he tried to lift the car and put it on the truck but he wasn't able and said the car is too heavy and he left without picking it up.
I called again Mercedes 24/7 help in Netherlands and they said on Friday morning they will call the service again and the service should send some technicians to fix the car. In the morning I received the call from Mercedes 24/7 and they said that the ADAC will come to pick up the car and drive it to the SternAuto service in Dresden.
I explained them that the driver from ADAC told me that the car is too heavy and he can't lift it. But they send the same truck that can't lift the car on Thursday night but with different driver and he lift it without problem. So when we arrived in SternAuto Dresden the guy who was for EQ vehicles didn’t speak English so I tried to find somebody to translate.
This guy from SternAuto Dresden said okay we will take a look at the problem but I can't promise you when, we have a lot of work etc..
I tried to explain him that I'm stuck here in Dresden and I need to go back home in Macedonia but he didn't care at all. He just said you will receive a call when the car will be ready. He gave me just two bus tickets and he said you can't wait here just go somewhere.
That was on Friday.
Yesterday on Saturday I received the call from Mercedes 24/7 Netherlands and they said that SternAuto Dresden service is not working on Saturday but on their website says that they are working and the guy said himself that the service is working on Saturday. So I'm left here without the car and not knowing what is the problem and when the car will be repaired.
Does somebody has the same problem with this message Malfunction?
Can somebody give me some advice?
Thanks a lot.
Below are the pictures from the message and from Mercedes Me application