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Discussion Starter · #1 ·
Bought premium plus but grill is not the Mercedes design in spec list

interior assistant won’t switch on
this has everyone scratching heads

waiting for mbuk to help!
 

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Good day. It almost sounds like that car may be Premium not Premium Plus. Hopefully the dealership remembered the "Plus" when ordering. I think Plus should have a grille with tiny stars, and also have the Interior Assistant, at least based on recent brochures anyway.

But assuming it is a Plus car, and does have Interior Assistant, Mercedes should be best for a solution to get the Assistant working. I would check the cameras in the attached diagram are not obscured such as from a transport plastic covering to prevent scratches or from something hanging in the way or hanging from interior mirror. Use only a cotton cloth to remove any residue if necessary but not a microfiber cloth as it is not suitable for cleaning the cameras. I would also remove top hat and gloves if necessary says the instruction manual, so it can recognize your position best. It may be worth checking also in menu Settings such as System > Intelligent Assistance. Be nice to hear you get resolved.
 

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Discussion Starter · #3 ·
It’s settings where the issue is
When you select it on it goes on the. Off then on then off then on then off etc and eventually fails!

def a premium+ as has all other features lol
 

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Good to hear the spec is Plus. Dealer may need to troubleshoot this. I can only think of to double check the protective sticker has been removed from the cameras on the roof
 
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