Mercedes EQ All Electric Forum banner
1 - 4 of 4 Posts

·
Registered
Joined
·
353 Posts
Good day. It almost sounds like that car may be Premium not Premium Plus. Hopefully the dealership remembered the "Plus" when ordering. I think Plus should have a grille with tiny stars, and also have the Interior Assistant, at least based on recent brochures anyway.

But assuming it is a Plus car, and does have Interior Assistant, Mercedes should be best for a solution to get the Assistant working. I would check the cameras in the attached diagram are not obscured such as from a transport plastic covering to prevent scratches or from something hanging in the way or hanging from interior mirror. Use only a cotton cloth to remove any residue if necessary but not a microfiber cloth as it is not suitable for cleaning the cameras. I would also remove top hat and gloves if necessary says the instruction manual, so it can recognize your position best. It may be worth checking also in menu Settings such as System > Intelligent Assistance. Be nice to hear you get resolved.
 

Attachments

1 - 4 of 4 Posts
Top