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Hi.

I have an EQA with a PodPoint home charger. Sometimes the car won’t accept a charge from the PodPoint charger, but will when I plug the car into the normal 3 pin plug charger.

there doesn’t seem to be any consistency as to when it does and doesn’t work. PodPoint have run a diagnostic check and say the unit is working as it should.

Anyone got any ideas?

thanks
 

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Try a public charge point that is AC, not CCS, to see if your EQA is accepting charge from other AC power sources. I suspect the PodPoint might have scheduling turned on or something?
 

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Hi.

I have an EQA with a PodPoint home charger. Sometimes the car won’t accept a charge from the PodPoint charger, but will when I plug the car into the normal 3 pin plug charger.

there doesn’t seem to be any consistency as to when it does and doesn’t work. PodPoint have run a diagnostic check and say the unit is working as it should.

Anyone got any ideas?

thanks
Hi.

I have an EQA with a PodPoint home charger. Sometimes the car won’t accept a charge from the PodPoint charger, but will when I plug the car into the normal 3 pin plug charger.

there doesn’t seem to be any consistency as to when it does and doesn’t work. PodPoint have run a diagnostic check and say the unit is working as it should.

Anyone got any ideas?

thanks
Hi did you get to the bottom of the problem? I have just taken delivery of my EQA and have the same problem- can charge from normal domestic plug but trips straight out as soon as i try to use a rapid charge point
 

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I took delivery of my EQA350 4matic two weeks ago and had only done short journeys in it until yesterday. Charging at home (BP Pulse wallbox) had been no problem for the first 164 miles of ownership but having completed a 190 mile round trip this morning I got home with 12% charge remaining so immediately put the car on charge - all seemed as normal, so I closed the garage door. One minute later, my MMe phone app told me that there was a charging error and it had stopped charging. I tried a few times more without success to get it to charge for more than one minute, but failed, so I called MB Roadside Assistance who advised that they would send out a MB specialist (who duly arrived 5 hours later!). In the meanwhile, about 1.5 hours after leaving the car not charging but still plugged into the wallbox, my phone bleeped and told me that the charging had commenced. I did let MB Roadside Assistance know but they said they would not cancel the callout so it could be checked. The MB specialist told me that the battery cannot accept charge when it is too hot or too cold - and mine would have been very hot having just done 88 miles on the motorway. Apparently you can pre-prepare the battery for charging by telling it to heat or cool before arrival at a charging station - he wasn't sure exactly what I had to do to set this up but it is in the navigation system within MBUX - he suggested that I read the owners manual and it must be in there. I wish I had known this, but I wonder if it is what was causing your problem?
 
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