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2 Posts
Hi,
My EQA is about 6 months old. I started to see condensation in one of the headlights about 2 months ago. I scheduled the car to go into the dealer to have the light replaced under the warranty or so I hoped. Earliest appointment I could get was about a month later. By this time a crack had started to form on the lens.
We had not experienced any impact whatsoever, there are no signs of any impact around the headlight.
Mercedes say it is impact damage and want £1k to replace it.
They admit the unit is plastic, not built like they used to be, but its not a warranty claim,.
I'm furious to say the least, First Merc I've owned and clearly the quality not what it used to be.
Anyone had experience of headlight failure at all in their EQAs or ideas how to take this up with Mercedes.
My EQA is about 6 months old. I started to see condensation in one of the headlights about 2 months ago. I scheduled the car to go into the dealer to have the light replaced under the warranty or so I hoped. Earliest appointment I could get was about a month later. By this time a crack had started to form on the lens.
We had not experienced any impact whatsoever, there are no signs of any impact around the headlight.
Mercedes say it is impact damage and want £1k to replace it.
They admit the unit is plastic, not built like they used to be, but its not a warranty claim,.
I'm furious to say the least, First Merc I've owned and clearly the quality not what it used to be.
Anyone had experience of headlight failure at all in their EQAs or ideas how to take this up with Mercedes.