Mercedes EQ All Electric Forum banner
1 - 20 of 34 Posts

·
Registered
Joined
·
3 Posts
Discussion Starter · #1 ·
Hi, I’m about to become an EQC owner and pick my car up in a couple of weeks. I had assumed home charging would be straightforward but having read on here I can see there are issues with scheduling. What boxes/suppliers have people been able to successfully schedule charges to the EQC on? I was looking at an EO through Octopus.
Thanks
 

·
Registered
Joined
·
189 Posts
Hi, I’m about to become an EQC owner and pick my car up in a couple of weeks. I had assumed home charging would be straightforward but having read on here I can see there are issues with scheduling. What boxes/suppliers have people been able to successfully schedule charges to the EQC on? I was looking at an EO through Octopus.
Thanks
Cannot help with U.K. spec sadly. The charger which Mercedes France have supplied as part of my package is a newmotion model which is very well constructed but alas it is just a basic model so no connection to the internet nor indeed control over the drain if the home system is under load but they do have a more advanced range and were I buying I would def look at getting one as I am impressed with the construction. Someone on the french forum I follow has recently taken delivery of an EQA and they habe reported their sales rep is saying Mercedes are going to update the app and it will inc the facility to control the charge times but when who knows we shall see. Can you advise if you have active parking when you get the car. You will see there has been discussions about it no longer being available. Finally for my interest did you order your car direct from Mercedes and is it built to your order if so when? Mine is due end of July assuming it is not delayed by the shortage of computer chip issue.
 

·
Registered
Joined
·
24 Posts
Hi, I’m about to become an EQC owner and pick my car up in a couple of weeks. I had assumed home charging would be straightforward but having read on here I can see there are issues with scheduling. What boxes/suppliers have people been able to successfully schedule charges to the EQC on? I was looking at an EO through Octopus.
Thanks
I’m waiting on my EQC, when did you order as I haven’t had a factory build date and I ordered 6 weeks ago? I have had a Myenergi Zappi installed, it’s a good match to solar which has also been installed…the charger can be controlled via an app if you connect a myenergi hub. It also didn’t need an additional earth sipe, handy if you want to hid the connecting wires.
 

·
Registered
Joined
·
189 Posts
I’m waiting on my EQC, when did you order as I haven’t had a factory build date and I ordered 6 weeks ago? I have had a Myenergi Zappi installed, it’s a good match to solar which has also been installed…the charger can be controlled via an app if you connect a myenergi hub. It also didn’t need an additional earth sipe, handy if you want to hid the connecting wires.
From my experience of having ordered 4 Mercedes you can usually count on it being 3 mths from the order. I signed on the 20th Avril and the delivery date is shown as 24th July. Here we get given a full set of paperwork listing the specifications of the vehicle and the delivery date.
 

·
Registered
Joined
·
24 Posts
From my experience of having ordered 4 Mercedes you can usually count on it being 3 mths from the order. I signed on the 20th Avril and the delivery date is shown as 24th July. Here we get given a full set of paperwork listing the specifications of the vehicle and the delivery date.
Thanks for replying the local dealer has estimated October I was hoping it would arrive before end of summer we’ll see I guess.
 

·
Registered
Joined
·
3 Posts
Discussion Starter · #6 ·
I’m waiting on my EQC, when did you order as I haven’t had a factory build date and I ordered 6 weeks ago? I have had a Myenergi Zappi installed, it’s a good match to solar which has also been installed…the charger can be controlled via an app if you connect a myenergi hub. It also didn’t need an additional earth sipe, handy if you want to hid the connecting wires.
I’ve bought a dealer owned car with low mileage so no factory wait. Hoping to get the charger sorted quickly.
 

·
Registered
Joined
·
189 Posts
Thanks for replying the local dealer has estimated October I was hoping it would arrive before end of summer we’ll see I guess.
Allowing for the dealer to process paperwork say a couple of weeks then you could be looking for 3 mths from that date so another 2 to go but I do not know if the U.K. has slower lead in times esp nowadays with Brexit with more import issues. I think the factory may have an august shutdown which may also play a part. Here when you commit to an order it is all done via the Mercedes computer and as I say you get a very detailed set of documentation but that could be a french thing, we have to initial every page of all the documentation in a contract for example! As I am only reluctantly letting my e class go and the EQC‘s only attraction to me is that it is all electric I am bit split on being excited about changing to all electric and sad to be loosing the in my view more luxurious car. however I am enjoying all the research into going all electric!
 

·
Registered
Joined
·
189 Posts
Thanks for replying the local dealer has estimated October I was hoping it would arrive before end of summer we’ll see I guess.
Quick update my dealer phoned today the car is going into production in the next few days and is expected at the dealership in the last 2 weeks of July unless there are any unforeseen problems in production. They transport the built cars by train from Bremen to a depot here and then road to the dealership so there is no sea voyage involved as for many incl anyone buying a c class as all the c class for the U.K. are built in South Africa. Going to a karting day the dealership are offering on Saturday so if i can I will try to glean as much info as I can re app updates active parking etc…..
 

·
Registered
Joined
·
33 Posts
Ordered my A250e mid Jan and took delivery on 28th April.
Mercedes used BP Pulse to install the charger. Had quite a bit bother getting them to reply and install it.
Set up a schedule to charge between 00.30 and 04.30 (just changed to Octopus Go and charges 5p kWh during this time.
Unfortunately schedule through the App (Smartcharge) does NOT work very well. Plugged car in at 19.00 and found it started charging on and off 4 times in the next hour using 1.5kWh. Sent email to the helpline last week but still waiting for a reply (even though states a reply within 48hrs).
 

·
Registered
Joined
·
33 Posts
It would have been less than 2 weeks but the engineer called in sick so it was delayed slightly, just under 3 weeks from point of order
That's good service. I waited over 12 weeks for my installation and even then the Engineer couldn't do it as it was "a Non standard cable run"
Was quoted a total of £630 including cable.
Ran cable myself (2 hrs & £120) and guy called back 2 weeks later to complete the installation.
 

·
Registered
Joined
·
19 Posts
Cannot help with U.K. spec sadly. The charger which Mercedes France have supplied as part of my package is a newmotion model which is very well constructed but alas it is just a basic model so no connection to the internet nor indeed control over the drain if the home system is under load but they do have a more advanced range and were I buying I would def look at getting one as I am impressed with the construction. Someone on the french forum I follow has recently taken delivery of an EQA and they habe reported their sales rep is saying Mercedes are going to update the app and it will inc the facility to control the charge times but when who knows we shall see. Can you advise if you have active parking when you get the car. You will see there has been discussions about it no longer being available. Finally for my interest did you order your car direct from Mercedes and is it built to your order if so when? Mine is due end of July assuming it is not delayed by the shortage of computer chip issue.
I acquired the BP Pulse Chargmaster (the app is known as Smartcharge and the website is (Chargevision | Login). I have never been able to get the Scheduling to work on it and did get in contact with BP Smartcharge who gave me directions how to in effect do a full reset of the system including deleting the app but the problem still persists. In simple terms the charger, when set to schedule for example between 0130 and 0430 in a morning still intermittently charges and after several attempts established that the intermittent charging rate was that in every 15 minutes it charged for around 5 minutes. I have seen other posts describing the exact same symptoms.
From what I have seen from other posts there may be a problem with the connection to the internet which is through the 3G/4G network (not WiFi) and anecdotally it appears that they are using O2 sim cards which sometimes does not have the best of coverage. I have read that some users have had their SIM cards replaced for Vodafone which has helped but in simple terms it appears to be a platform wide problem encountered by many other users which is really bad news for Mercedes as well because it the system advised by them as a "partner" and which was how I get the home charger as part of the deal when I acquired the vehicle. The whole experience with BP as been shocking and they are setting themselves up to fail. The electrician who fitted my was a subcontractor and his feedback was that those arranging the installations have not got any experience and are telling some customers it can't be done at their premises when in reality it can when an electrical looks at the premises during a site visit
 

·
Registered
Joined
·
33 Posts
I acquired the BP Pulse Chargmaster (the app is known as Smartcharge and the website is (Chargevision | Login). I have never been able to get the Scheduling to work on it and did get in contact with BP Smartcharge who gave me directions how to in effect do a full reset of the system including deleting the app but the problem still persists. In simple terms the charger, when set to schedule for example between 0130 and 0430 in a morning still intermittently charges and after several attempts established that the intermittent charging rate was that in every 15 minutes it charged for around 5 minutes. I have seen other posts describing the exact same symptoms.
From what I have seen from other posts there may be a problem with the connection to the internet which is through the 3G/4G network (not WiFi) and anecdotally it appears that they are using O2 sim cards which sometimes does not have the best of coverage. I have read that some users have had their SIM cards replaced for Vodafone which has helped but in simple terms it appears to be a platform wide problem encountered by many other users which is really bad news for Mercedes as well because it the system advised by them as a "partner" and which was how I get the home charger as part of the deal when I acquired the vehicle. The whole experience with BP as been shocking and they are setting themselves up to fail. The electrician who fitted my was a subcontractor and his feedback was that those arranging the installations have not got any experience and are telling some customers it can't be done at their premises when in reality it can when an electrical looks at the premises during a site visit
I'm in exactly the same position. I also carried out the reset instructions with same effect.
Customer service at BP is nothing short of appalling.
I emailed them (for 6th time in as many weeks), threatening to contact the CEO and lo and behold had 2 replies in 3 days.
Apparently I'm going to be contacted to arrange to have the charger changed out (won't hold my breath).
I will push for a timer to be fitted at the contactor.
I complained to Mercedes and was told car should initially charge for 15 mins to test the state of the battery the revert to the schedule. No response from them when I also pointed out the repeated 5 min charge every 15 mins.
I've had to revert to plugging in until as close to 00.30 as possible to minimise excess cost.
Not Happy 🤬
 

·
Registered
Joined
·
19 Posts
I'm in exactly the same position. I also carried out the reset instructions with same effect.
Customer service at BP is nothing short of appalling.
I emailed them (for 6th time in as many weeks), threatening to contact the CEO and lo and behold had 2 replies in 3 days.
Apparently I'm going to be contacted to arrange to have the charger changed out (won't hold my breath).
I will push for a timer to be fitted at the contactor.
I complained to Mercedes and was told car should initially charge for 15 mins to test the state of the battery the revert to the schedule. No response from them when I also pointed out the repeated 5 min charge every 15 mins.
I've had to revert to plugging in until as close to 00.30 as possible to minimise excess cost.
Not Happy 🤬
That’s interesting to know about the initial 15 minutes to check state of battery. I think I even had different results depending on whether the vehicle was locked or unlocked. I was going to see if setting the departure time on the Mercedes Me app affected it even though BP say vehicle apps are not compatible. I overall get the impression that BP have jumped on the EV charging bandwagon but with out the infrastructure in place to provide a decent service
 

·
Registered
Joined
·
33 Posts
That’s interesting to know about the initial 15 minutes to check state of battery. I think I even had different results depending on whether the vehicle was locked or unlocked. I was going to see if setting the departure time on the Mercedes Me app affected it even though BP say vehicle apps are not compatible. I overall get the impression that BP have jumped on the EV charging bandwagon but with out the infrastructure in place to provide a decent service
Totally agree about jumping on Bandwagon.
They also told me to disable the in car timer as not compatible (told the Mercedes don't provide that facility) although it works perfectly on my Daughters Nissan Leaf (she sets onboard timer for 00.30 to 04.30 and no charge is taken at all until 00.30).
 

·
Registered
Joined
·
2 Posts
I've got the Pod Point and am with Octopus, the scheduling works a treat.
Hi 👋, im looking to purchase a Mercedes 250 eqa, having read some of these threads I can see that scheduling an off-peak charge is a problem. I'm just wondering how your getting on with pod point and how the schedule charge is going? Thanks
 

·
Registered
Joined
·
33 Posts
Hi 👋, im looking to purchase a Mercedes 250 eqa, having read some of these threads I can see that scheduling an off-peak charge is a problem. I'm just wondering how your getting on with pod point and how the schedule charge is going? Thanks
Hi All.
Update......
BP Pulse finally arranged for a new charger to be fitted.
This was carried out 3 weeks ago. Took over another another 2 weeks to update my Log In details to reflect the new charger details.
Upshot is.... Plugged in my car at 18.00 hrs last night. Lo and behold it did not draw any charge as it previously did.
Checked the ME App this morning and charging started as per the schedule @ 00.30 hrs allowing me to take advantage of the discounted rate of 5p kWh through Octopus Energy.
Therefore total cost of charging my A250e from 12% to 100% was 60p (for 42 miles).
Will post on here if Schedule stops working.
 

·
Registered
Joined
·
16 Posts
Hi 👋, im looking to purchase a Mercedes 250 eqa, having read some of these threads I can see that scheduling an off-peak charge is a problem. I'm just wondering how your getting on with pod point and how the schedule charge is going? Thanks
Sorry never saw this, scheduled charging works a treat using the pod point, only ever charge off-peak & never missed a beat :)
 
1 - 20 of 34 Posts
Top