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Sorry never saw this, scheduled charging works a treat using the pod point, only ever charge off-peak & never missed a beat :)
No worries. I've been battling with BP Pulse who installed the charger on behalf of MB.
Charging schedule never worked as it should. Car would charge for 5 mins and stop for 10 mins and continue until charged. Quite a few on here using BP had the same problem.
 

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That’s interesting to know about the initial 15 minutes to check state of battery. I think I even had different results depending on whether the vehicle was locked or unlocked. I was going to see if setting the departure time on the Mercedes Me app affected it even though BP say vehicle apps are not compatible. I overall get the impression that BP have jumped on the EV charging bandwagon but with out the infrastructure in place to provide a decent service
Hi.
Not sure if you've seen my recent post.
BP finally replaced the charging unit.
Plugged car In at 18.00 Wed and no power taken until 00.30
Plugged in again today (Sat 18th) at 15.00 and as of 17.30 no power been drawn.
🤞the scheduled charging is sorted.
 

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I had all these problems with BP. The timer on the app is worthless. They changed the charger twice no improvement.
in the end BP fitted a digital timer to the fuse board. its basically a simple manual timer, it now means the car charges between the 12:30-4:30 cheap tariff window every night without fail.
not smart but it does the job.
bp are meant to be bringing out a WiFi enabled unit by Christmas and they agreed to upgrade my unit once it’s available.
 

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I had all these problems with BP. The timer on the app is worthless. They changed the charger twice no improvement.
in the end BP fitted a digital timer to the fuse board. its basically a simple manual timer, it now means the car charges between the 12:30-4:30 cheap tariff window every night without fail.
not smart but it does the job.
bp are meant to be bringing out a WiFi enabled unit by Christmas and they agreed to upgrade my unit once it’s available.
Hi Chris.
I asked about getting a timer fitted and they said it was only done in areas with weak phone signals.
Since my new unit was fitted the charging started OK at 00.30
The 3rd and 4th time I had a few notifications on the ME App say charging had started but it was paused by the time I looked.
More worryingly is that on those occasions, full charging didn't start on time at 00.30 but at 00.37 and 00.48
I will by monitoring the situation and like yourself will push for a timer if necessary.
Thanks for your update.
 

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Hi Chris.
I asked about getting a timer fitted and they said it was only done in areas with weak phone signals.
Since my new unit was fitted the charging started OK at 00.30
The 3rd and 4th time I had a few notifications on the ME App say charging had started but it was paused by the time I looked.
More worryingly is that on those occasions, full charging didn't start on time at 00.30 but at 00.37 and 00.48
I will by monitoring the situation and like yourself will push for a timer if necessary.
Thanks for your update.
i think the delay is due to the communication between the charger unit and the online timer I had the same issue with slightly delayed start times. It was also Explained to me by a BP engineer that if the phone signal is lost the unit defaults to charging which is why sometimes the MB ME app randomly seems to start and stop charging when the online timer was programmed not to charge. It’s not a MB ME app issue it’s the charger starting and stopping due to crappy signal.

if you want to turn the heat up on BP if they claimed the grant on your behalf then smart features must work. once I pushed this point the manual timer option and the free upgrade to the next gen device was quickly offered.
 

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i think the delay is due to the communication between the charger unit and the online timer I had the same issue with slightly delayed start times. It was also Explained to me by a BP engineer that if the phone signal is lost the unit defaults to charging which is why sometimes the MB ME app randomly seems to start and stop charging when the online timer was programmed not to charge. It’s not a MB ME app issue it’s the charger starting and stopping due to crappy signal.

if you want to turn the heat up on BP if they claimed the grant on your behalf then smart features must work. once I pushed this point the manual timer option and the free upgrade to the next gen device was quickly offered.
sorry this took so long. Here is the pic of the timer
Gas Font Machine Control panel Temperature
 

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Hi.
Not sure if you've seen my recent post.
BP finally replaced the charging unit.
Plugged car In at 18.00 Wed and no power taken until 00.30
Plugged in again today (Sat 18th) at 15.00 and as of 17.30 no power been drawn.
🤞the scheduled charging is sorted.
And surprisingly it is still not working it has done a couple of times but it is not consistent sometimes it does sometimes it does not.
BP were supposed to send a timer which did not arrive and the fitters got in touch to see if it had arrived but ended turning up with a unit to fit but refused it simply because it was so minute that for those with fingers like sausages or difficulty seeing it just was not practical so refused it. In fairness the fitters have been more helpful than BP and offered an alternative which was suitable but that was before I went on holiday .

BP eventually phoned yesterday and told them basically it is still not working and they are going to get back in touch.
Interestingly the electricians said that if the charger loses connection with the mobile network, even for a short period (literally seconds) it erases all the schedules that have been set up although they still are "visible" on the app or website but in actual fact have been deleted and the only way to sort is, is to do a full reset again and reset the schedules BUT you will never know if the device has ever lost connection with the network

The One Show - 29/09/2021
Starts at 3:28
 

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And surprisingly it is still not working it has done a couple of times but it is not consistent sometimes it does sometimes it does not.
BP were supposed to send a timer which did not arrive and the fitters got in touch to see if it had arrived but ended turning up with a unit to fit but refused it simply because it was so minute that for those with fingers like sausages or difficulty seeing it just was not practical so refused it. In fairness the fitters have been more helpful than BP and offered an alternative which was suitable but that was before I went on holiday .

BP eventually phoned yesterday and told them basically it is still not working and they are going to get back in touch.
Interestingly the electricians said that if the charger loses connection with the mobile network, even for a short period (literally seconds) it erases all the schedules that have been set up although they still are "visible" on the app or website but in actual fact have been deleted and the only way to sort is, is to do a full reset again and reset the schedules BUT you will never know if the device has ever lost connection with the network

The One Show - 29/09/2021
Starts at 3:28
Sorry for the disjointed reply. Have been away and it is still not working
 

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sorry this took so long. Here is the pic of the timer View attachment 747
I had this offered an refused it on the basis it was so small that you needed a pen to push the buttons if you wanted to immediately charge with out the timer and display was so small it was difficult to read.

The electricians did offer alternatives which was better


Temperature Clock Rectangle Measuring instrument Font
 

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I had this offered an refused it on the basis it was so small that you needed a pen to push the buttons if you wanted to immediately charge with out the timer and display was so small it was difficult to read.

The electricians did offer alternatives which was better


View attachment 753
Where did the Electrician propose to fit this timer?
I may have been fortunate that the last 5 scheduled charges have started on time (with one starting 10 mins late, which wasn't a problem).
 

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Where did the Electrician propose to fit this timer?
I may have been fortunate that the last 5 scheduled charges have started on time (with one starting 10 mins late, which wasn't a problem).
The one they proposed fittted inside the distribution box for the charger in a spare slot. The bigger one would fit in between the distribution box and the charger
 

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I’m waiting on my EQC, when did you order as I haven’t had a factory build date and I ordered 6 weeks ago? I have had a Myenergi Zappi installed, it’s a good match to solar which has also been installed…the charger can be controlled via an app if you connect a myenergi hub. It also didn’t need an additional earth sipe, handy if you want to hid the connecting wires.
Sorry to bump an old tread, we bought a 10 month old demo EQC in September. Bit of a waiting list with my local electrician to install a Myenergi Zappi

Very pleased with it and the scheduling options. Also, I’m able to leave the car plugged in and the Zappi will charge the car only when the solar is exporting to the grid to charge for free.

I also ordered their Eddi unit which will divert solar power to the hot water heater, when not generating enough to charge the car (1.2KW) or it’s not plugged in!

Rich 😎
 

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Hi, I’m about to become an EQC owner and pick my car up in a couple of weeks. I had assumed home charging would be straightforward but having read on here I can see there are issues with scheduling. What boxes/suppliers have people been able to successfully schedule charges to the EQC on? I was looking at an EO through Octopus.
Thanks
I have a GLC 300e PHEV and as part of the deal when I bought it I got a home charger. This turned out to be with BP Pulse.

In my experience they are not fit for purpose. Customer service is poor to atrocious.
The issues with BP Pulse are:
The charger (according to BP) is not compatible with vehicle apps.​
More importantly the BP Pulse app scheduling does not work, which has the knock on effect for those that have access to electricity tariffs such as Octopus Go.​
Anecdotally there is widespread reporting of the same issues for Mercedes owners surrounding the scheduling.

BBC Watchdog did an piece on it which I was invited on [ BBC One - The One Show, 29/09/2021 (3 minutes 28 seconds in) ] and which highlighted the issues.

The only solution BP were able to offer was a retro timer (like you have for the christmas lights) at the moment. They have told me that I will be getting the new generation of home charger in Q1 2022.
From speaking to the electricians (sub contracted) who fitted the timer the issue seems to be that the charger works on the 2G network and keeps getting knocked out and thus deletes all the charging schedules, although they still seem to be visible not he app.

Its a real shit show and don't really know what is the best solution for a home charger. Whatever you opt for I recommend doing your research and make sure you get commitments of a service delivery agreement from whoever you plump for
 

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Hi, I’m about to become an EQC owner and pick my car up in a couple of weeks. I had assumed home charging would be straightforward but having read on here I can see there are issues with scheduling. What boxes/suppliers have people been able to successfully schedule charges to the EQC on? I was looking at an EO through Octopus.
Thanks
Its a minefield ! I wanted the Mercedes Benz charging point but they don't seem to be available in the UK. I finished up going for a Rolec. Its discrete, works well and for the amount of times I actually use it is cheap. I will eventually swap it I'm sure. If you use Octopus, you need to check what they will accept as not all supplier accept all charge points. Hope this helps.
 

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Its a minefield ! I wanted the Mercedes Benz charging point but they don't seem to be available in the UK. I finished up going for a Rolec. Its discrete, works well and for the amount of times I actually use it is cheap. I will eventually swap it I'm sure. If you use Octopus, you need to check what they will accept as not all supplier accept all charge points. Hope this helps.
The key is whether any charging point will work with the existing app/software for your individual car ie can you set the charger via the app for the car rather than the app for the charger, so don't work together. I note that there are calls for a watchdog to oversee all matters related to electric vehicles such as OFGEM for gas and OFCOM for communications. This could be a smart move because it will force companies to get their act together

 

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Hello to everyone in this recent forum!

I live in Finland in a "block of flats" and we have a large parking garage below the ground. The household current here is 230 V AC (in one phase) or 400 V AC (in three phases) as in most of the Europe. It has been possible to install a 22 kW charger next to my parking lots. As for alternative, I also have a 230 V 16 A regular schuko-outlet for occasional use. And at my summer house 230 V 8 A outlet from solar panel system. Currently the cost of kWh in our garage is 12 c, but will fluctuate, no doubt as the current crises develop.

There are two products I can recommend. For a 22 kW charging station look at KEBA, and for 6 to 16 A single phase charging from schuko-outlets do not forget ChargeAmps. I have an older product Ray and have been very satisfied with it. Sorry to see it has been discontinued, but if You can find one as second hand, just buy it. The newer product (Beam) does not fit to schuko outlets (I suppose due to some misfit EU directive allowing at most 8 A charge currents from regular outlets!).

My electric mobility experience includes so far MB E 300 hybrid T 2013, MB S 500 e plug-in hybrid 2015, iPace 400 HSE 2018, and currently MB EQS 450+ 2022. And in next October I will continue with AMG EQS 53.
 

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Hello to everyone in this recent forum!

I live in Finland in a "block of flats" and we have a large parking garage below the ground. The household current here is 230 V AC (in one phase) or 400 V AC (in three phases) as in most of the Europe. It has been possible to install a 22 kW charger next to my parking lots. As for alternative, I also have a 230 V 16 A regular schuko-outlet for occasional use. And at my summer house 230 V 8 A outlet from solar panel system. Currently the cost of kWh in our garage is 12 c, but will fluctuate, no doubt as the current crises develop.

There are two products I can recommend. For a 22 kW charging station look at KEBA, and for 6 to 16 A single phase charging from schuko-outlets do not forget ChargeAmps. I have an older product Ray and have been very satisfied with it. Sorry to see it has been discontinued, but if You can find one as second hand, just buy it. The newer product (Beam) does not fit to schuko outlets (I suppose due to some misfit EU directive allowing at most 8 A charge currents from regular outlets!).

My electric mobility experience includes so far MB E 300 hybrid T 2013, MB S 500 e plug-in hybrid 2015, iPace 400 HSE 2018, and currently MB EQS 450+ 2022. And in next October I will continue with AMG EQS 53.
Does the EQS lest you set the charging times from its onboard computer or Mercedes’ me connection? It really is a pain it is not possible with the EQC.
 
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