[nb_irger]

Hi guys,

I've been waiting for my EQA since May and it is expected to arrive soon (within a few weeks).
During this whole time, I've been reading posts in this forum and Facebook which stated numerous faults and issues with the car. I know this is the type of material one should expect from these kinds of sources, but it was a bit shocking. It's worth mentioning that there were some people praising the car every once in a while, but they weren't the majority.

Sadly, I'm getting the impression the car isn't reliable. There are many stories about people having their vehicle towed, making noise, failing to start or having some other software issues, all that happening on a low mileage car. I know the EQA isn't perfect and has its flaws but isn't that too much?😕

My existing ICE car, which isn't a Mercedes, is obviously less fun to drive and doesn't feel the same as the EQA, but it will definitely take me from point A to point B. I'm not sure that can be said on the EQA, taking in consideration all the possible issues..

Some people are lucky and never faced any issues with their EQAs, but the big question is are they the majority of the owners?
Right now, I have no other car in mind as I really wanted a Mercedes so for me it's either getting the EQA or wait for about two years and see what's available then.

Please let me know what you think, do you think the EQA is worth the risks and is it reliable enough?🤨

Thanks!

 

[Dar]

I cannot give you a comprehensive answer however regarding warranty issues they are a small percentage of cars: very roughly speaking, Daimler (Mercedes) have even lower paid-for claims than famed Toyota as seen in figure 2 in link.

Worldwide Automotive Warranty Expenses, 22 August 2019

Of course this doesn't include more recent warranty periods for newer models like EQA however I would be surprised if annual successful warranty claims were in the double digits.

Personally I have driven for 3 years EQ model "EQC", similar to EQA but a bit more boot space and unessential acceleration, about 3 years and have always been able to get to point B even though I can't remember reading a post like "hey people I've been able to get to point B without fail".

I think the pricey battery has 8 year warranty in some countries anyway. I would not buy a car if I couldn't set aside roughly at least 5% of the new purchase cost annually on average aside for maintenance issues

 

[mudlogger]

If you buy an EV today you are at the forefront of quite advanced technology, don't expect a mature product. If you buy a Mercedes, you might expect quality in most mechanical areas, like suspension, seats, buttons, steering, windows etc., and good paint and trim accuracy, while the electronics like battery, motor, ... will not be made from decades of experience, more like a few years of experimentation. This will be the case of all the other vendors as well, even Tesla, that despite ten year experience now, still push their products a bit early to market, the philosophy seems to be that customers will be happy due to top performance and frequent software updates, even if quality stats put them in the shoddy end of the spectrum. On top of that the whole industry suffer from lack of chips, and probably take some shortcuts. That said, all car quality stats I have seen the recent years say that EV's are pretty similar to fossil cars, some are better, like Nissan Leaf, some are a bit worse, like Tesla, but the vast majority have no significant issues the first few years.

 

[EQA-S.oz]

Hi guys,

I've been waiting for my EQA since May and it is expected to arrive soon (within a few weeks).
During this whole time, I've been reading posts in this forum and Facebook which stated numerous faults and issues with the car. I know this is the type of material one should expect from these kinds of sources, but it was a bit shocking. It's worth mentioning that there were some people praising the car every once in a while, but they weren't the majority.

Sadly, I'm getting the impression the car isn't reliable. There are many stories about people having their vehicle towed, making noise, failing to start or having some other software issues, all that happening on a low mileage car. I know the EQA isn't perfect and has its flaws but isn't that too much?😕

My existing ICE car, which isn't a Mercedes, is obviously less fun to drive and doesn't feel the same as the EQA, but it will definitely take me from point A to point B. I'm not sure that can be said on the EQA, taking in consideration all the possible issues..

Some people are lucky and never faced any issues with their EQAs, but the big question is are they the majority of the owners?
Right now, I have no other car in mind as I really wanted a Mercedes so for me it's either getting the EQA or wait for about two years and see what's available then.

Please let me know what you think, do you think the EQA is worth the risks and is it reliable enough?🤨

Thanks!

I suspect it's a case of the great silent majority being happy with their EQAs and either not being aware of Forums like this, or not perceiving any merit in commenting about their positive experience. Perhaps its akin to my understanding that, by and large, good news doesn't sell newspapers.

I have contributed a few posts to this Forum, some of which could be interpreted as negative comments about my EQA. No, it's not perfect, but I've yet to discover the perfect car, irrespective of marque. My EQA currently has a fault with the front shutter operating system, but I'm hopeful that that will be remedied very soon. In the 2,500 km or thereabouts for which I've owned it, my (5,500 km) EQA has never failed to take me from A to B, and I'm hopeful it will remain that way.

I think the acid test is: would I part with my EQA if, say, someone offered me what I paid for it, or even a little more? The answer is: no!

This is my first EV and I'm enjoying the blend of traditional Mercedes quality and the EV experience. I generally drive in D or D+ and use the paddles (a lot!) to activate regenerative braking when I need to slow down for say a roundabout or a stop sign. I enjoy monitoring the energy consumption in various circumstances and it's nice to plug the car into my home charger on a sunny day and have the battery recharged by solar radiation - for free (apart from our not insignificant investment in a home solar system!).

Every now and again I drive my wife's 2016 B250 and it's a real step back in time. I have been known to (inadvertently) pull the left paddle as I approach a stop sign and yes, it does change down a gear, but that gives nothing like the braking effect of say D-, let alone D--, and I quickly resort to the brake pedal. My wife loves her B250 (to the extent that she 'loves' any car) and although she hasn't driven the EQA250 (she has no pressing desire to do so), I'm sure she would put it into D and drive it as if it were her B250.

I guess it's a matter of what floats your boat - but I'm really enjoying my EQA250, notwithstanding the few things I think could be improved upon - and the odd problem. I'm certainly not about to dispose of it - despite the current 'more than new' second hand values - for fear of poor reliability.

 

[nb_irger]

Thank you all for your comments, I appreciate your inputs.

One of my concerns is also the possibility of discovering some disturbing noises in the car and having Mercedes claim it's normal, getting the default response of "this is how an EV sounds like".
Some sounds are normal in EVs, but some really aren't and I've read posts on this matter regarding the EQA.
I'm bringing this up because I've noticed it myself, back then when I took three different cars for a test drive from the dealership (on three different occasions ) - two of them had a terrible high pitched noise when accelerating at ~120kph, while the third car was totally quiet

 

[Parkwood]

I have had my EQC the very first Mercedes’ BEV for over a year and it has had the best reliability in that year than all of my 4 new mercedes. All the 3 previous had either recalls or in the case of the 2015 c class a know issue with the auxiliary battery which occurred at 2yrs old. Everything was dealt with but I had to go to the garage to get the recalls sorted an inconvenience.
The car makes a myriad or strange noises even when stationary and locked and not having been used for some time, all to do with the battery and electrical systems doing whatever they do and when you preheat or start it up on a cold day and are sitting there faffing about with the car ready to roll there is often a loudish noise as the car heating systems run. But the old diesels I had also made hissing and electrical noises as well as the engine noise. These are just new sounds we need to get used to as we adapt to electrical systems pumping liquid and air no longer masked by an old fashioned engine. I will never consider returning to an ICE and I will stick to the Mercedes’ iteration of a BEV for as long as they make a product that suits my needs as my car really feels as if it is a full blooded luxury car that is simply powered by a battery rather than an old fashioned noisy engine😉

 

[Rusthead]

Hi guys,

I've been waiting for my EQA since May and it is expected to arrive soon (within a few weeks).
During this whole time, I've been reading posts in this forum and Facebook which stated numerous faults and issues with the car. I know this is the type of material one should expect from these kinds of sources, but it was a bit shocking. It's worth mentioning that there were some people praising the car every once in a while, but they weren't the majority.

Sadly, I'm getting the impression the car isn't reliable. There are many stories about people having their vehicle towed, making noise, failing to start or having some other software issues, all that happening on a low mileage car. I know the EQA isn't perfect and has its flaws but isn't that too much?😕

My existing ICE car, which isn't a Mercedes, is obviously less fun to drive and doesn't feel the same as the EQA, but it will definitely take me from point A to point B. I'm not sure that can be said on the EQA, taking in consideration all the possible issues..

Some people are lucky and never faced any issues with their EQAs, but the big question is are they the majority of the owners?
Right now, I have no other car in mind as I really wanted a Mercedes so for me it's either getting the EQA or wait for about two years and see what's available then.

Please let me know what you think, do you think the EQA is worth the risks and is it reliable enough?🤨

Thanks!

Hi,
I must have lived in a cave since acquiring my EQA in March this year. During my research prior to the purchase I had not heard of any significant issues with the vehicle. Mine has been a dream, every system on the vehicle has functioned perfectly and from a driver’s perspective the functionality is far superior to the 2020 Mazda CX9 Azami I previously owned, and for a similar price. Good luck. Cheers Pete

 

[227bha]

Likewise for me - my 350 hasn’t missed a beat since owning it and it’s an absolute joy to own and drive.
You’re always going to hear about the problems but the vast majority never have an issue -
I thoroughly recommend taking the plunge, you won’t regret it

 

[Mikeyboy]

I have had my EQA350 since March and love it - I have had no real problems - I did have an issue very early on with it not wanting to start charging, but I now think that was the wall charger software rather than the car (I deleted and reinstalled the software on my phone and have had no problems since). My only beef was that I could not order it with the trim level I wanted this time last year due to supply chain issues but to give you an idea how much I like the car, I will be ordering a new one when I can get all the bells and whistles that I want - especially the distronic cruise control.
I think that you will find that people generally do niot post "good news" stories but when they have a problem, they will shout out.