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Discussion Starter · #21 ·
Hi @Thedeanetjes and others

I just got a new EQC 400 amg line premium plus 4matic (2021.5my) from a UK dealership. I wasn't told I was missing anything but don't have any AR on my sat nav.
How do I tell what I do and don't have? Sorry to be a bit clueless, but am worried that if I'm missing stuff i should probably say so?

Jon
Hi
To see if you can have it, you need to look at the front windscreen and see if you have three cameras

See picture.. is the bottom one you need (shiny one)

If it's not there, then you have one our the cars tha sadly cannot be retrofitted with it.
If it is there, then you are just missing the chip, and if you talk to your dealer, he should be able to confirm this. They have a car build sheet, and it will have on it that it is missing.

It's worth pushing for this build sheet as it tells you everything about your car. But they do seem reluctant to give it to you for some reason.

So.... Hoping you have the camera, then I would ask for compensation. In the UK, some people got a £250 voucher, I got £500 in cash, so there does seem some room to maneuver.

Good luck


Hood Automotive lighting Vehicle Tire Wood
 

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Thanks for your help, yes I've got the camera as per your photo. I spoke to the dealer who told me that due to the chip shortage the feature was removed from the spec and that the main brochure has been updated to remove references to the AR navigation.

There's also no mention of it on my options sheet - Im not sure if this is a build sheet or something different - pasted below?

TypeCodeDescriptionPriceCategoryQty
0​
01UPreinstallation for Navigation Services
0​
A
1​
0​
05BOwner's Manual and Service Booklet - English
0​
A
1​
0​
13UPreinstallation for EQ remote and navigation services
0​
A
1​
0​
14USmartphone integration
0​
A
1​
0​
16UApple CarPlay
0​
A
1​
0​
17UAndroid Auto
0​
A
1​
0​
234​
Blind Spot Assist
0​
A
1​
0​
235​
Parking Assist with PARKTRONIC
0​
A
1​
0​
241​
Electrically adjustable front passenger seat with memory for left-hand
0​
A
1​
0​
243​
Active Lane Keeping Assist
0​
A
1​
0​
249​
Automatically dimming int and ext mirrors
0​
A
1​
0​
258​
Active brake assist
0​
A
1​
0​
270​
Aerial for GPS
0​
A
1​
0​
274​
Aerial for telephone
0​
A
1​
0​
275​
Driver's seat electrically adjustable with memory function
0​
A
1​
0​
30PStowage space package
0​
A
1​
0​
351​
Mercedes-Benz emergency call system
0​
A
1​
0​
362​
Communications module (LTE) for the use of Mercedes me connect service
0​
A
1​
0​
367​
Preinstallation for Live Traffic Information
0​
A
1​
0​
36URemote and extended Charging Services Premium
0​
A
1​
0​
414​
Sliding sunroof
0​
A
1​
0​
431​
DIRECT SELECT shift paddles
0​
A
1​
0​
461​
Instrument display in miles with English lettering
0​
A
1​
0​
463​
Head-up display
0​
A
1​
0​
475​
Tyre pressure monitoring system
0​
A
1​
0​
500​
Electrically folding exterior mirrors
0​
A
1​
0​
501​
360° camera
0​
A
1​
0​
513​
Traffic Sign Assist
0​
A
1​
0​
537​
Digital radio
0​
A
1​
0​
551​
Anti-theft alarm system
0​
A
1​
0​
611​
entry/ exit lighting in the exterior mirrors
0​
A
1​
0​
63BCharging socket for electric and plug-in hybrid vehicles
0​
A
1​
0​
666​
Freight packaging without tie-down hooks
0​
A
1​
0​
723​
EASY-PACK load compartment cover
0​
A
1​
0​
736​
Black open-pore ash wood trim
0​
A
1​
0​
772​
AMG bodystyling
0​
A
1​
0​
77BMBUX Interior Assistant
0​
A
1​
0​
79BPreinstallation for digital radio
0​
A
1​
0​
802​
Technical modifications (02)
0​
A
1​
0​
817​
Increased theft protection
0​
A
1​
0​
82BAlternating current charging system (AC charging) up to 11 kW
0​
A
1​
0​
840​
Heat-insulating dark-tinted glass
0​
A
1​
0​
846​
Aluminium look running boards with rubber studs
0​
A
1​

I'm not sure I have much of a leg to stand on here, and am generally pretty happy with the car and the dealer service to date. I'll push to see if there are any plans to retrofit, but am really not massively fussed if this is all I'm missing out on.

J
 

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Discussion Starter · #23 ·
I think the dealer is playing with your tootsie's!
Below is the brochure which should match your car.

Hopefully it matches your car. Latest on they did indeed change spec, but then the camera was removed. ( If you look at the latest spec and compare, you will see what is missing.)

All the best
 

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Just to be clear there are 4 cameras in the front if you have mbux ar. There are the 3 triangles with cameras and at the bottom of that central panel on the lefthand as you look at the car another distinct round camera that is I beleive the AR camera. The photo above is clear to me but just wanted to be sure you had compared it correctly😉
The info above comes from the order form mine specifically referred to MBUX and AR I do not have easy access to it will try to remember to check it out to see what the codes are. The list looks short so I suspect there is another page missing. Did you order the car or did you buy one already built?
 
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