[Coops]

Just ordered a new EQC AMG Line as a replacement company car - entire company fleet changing to EV.

Ordered through the lease company and order placed with MB dealer, being quoted February 2022 delivery!

Standard car in Spectral Blue.

 

[Parkwood]

mine was ordered 20th April this year due the 24th July but no news at all as to when it may arrive. On another forum an e class hybrid due to be produced for end of July delivery also here in france has been pushed back twice and will not make it before the end of the month assuming the 2nd build date was adhered to. apparently the dealer had had only 35 cars when he has a couple of hundred on order all to do with the chip crises. The french on line configurator now says certain cars will not be available with all the accessories and to speak to the dealership to identify which cars are affected plus there is a general shortage of the LTE modules so some will be delivered with no e call or mercedes me ability initially😤. for an EQC that is not good news methinks but I do not know if that is why mine is delayed. so at least you know there is a long wait in advance I was just expecting the standard 3 mth build cycle. ironic as my current e was delayed from may to Sept in 2018 due to the WLTP retesting. Have to go to the town with the dealership next week and as the car is now nagging for it’s 36mth service something I hoped not to have to organise with the attendant hassle of taking it in etc I will call in to make the appt and try to find out when the car may arrive and in what condition….

 

[Parkwood]

well called into the dealership and surprise surprise the car had apparently left the factory today at 13.00 hrs complete with LTE module and all the specs as ordered.it will be with the dealer in 10 to 15 days so it maybe with me very soon. i have some commitments the week of the 6th which may lead me to push back delivery until the 13th or 14th if I cannot collect earlier. i will report back once it has arrived.

 

[Keentraveller]

We ordered our AMG Premium Plus on 16th April through the lease company but the order was placed with MB dealer on 4th May due to the lease company being disorganised. Initial delivery estimate was mid-July which kept changing through the months. It has now been pushed back to mid-October but MB have cancelled the augmented reality navigation, wireless charging and energising comfort options due to the global chip shortage. I don’t care about the energising comfort but I’m not happy about the removal of the other two options which were built into the package. They have offered a £250 John Lewis voucher for the inconvenience.

 

[Parkwood]

We ordered our AMG Premium Plus on 16th April through the lease company but the order was placed with MB dealer on 4th May due to the lease company being disorganised. Initial delivery estimate was mid-July which kept changing through the months. It has now been pushed back to mid-October but MB have cancelled the augmented reality navigation, wireless charging and energising comfort options due to the global chip shortage. I don’t care about the energising comfort but I’m not happy about the removal of the other two options which were built into the package. They have offered a £250 John Lewis voucher for the inconvenience.

I can understand why and not having the MBUX augmented reality means you will not be able to sign up for the new dashcam facility as I understand having MBUX augmented reality is needed as the system uses the installed camera. I have been told all is there we shall see once I pick up the car. I am a longstanding direct customer and this is my 4th car leased from mercedes themsleves via my dealership who also looked after my UK mercedes I imported on arrival here (simple to do in those days not so now🙄) I do wonder if they operate a priority system for those dealing direct with a dealership ie the dealer can exert pressue for their clients to get what chips are available. My dealer knows I am interested in the EQE and steered me to the EQC on a temporary basis with a deal that was too good to pass over and a simple 18mth no penalty get out clause so long as I change to another mercedes. I know of someone still waiting for the e class hybrid here in france ( the date has been pushed on yet again) and they are also dealing with a separate lease company however that company is owned by and part of mercedes it specialises in business fleets and all his contact is via his dealer but he is still being messed about so my theory may hold no water at all🙄

 

[Mmcfar210]

We ordered our AMG Premium Plus on 16th April through the lease company but the order was placed with MB dealer on 4th May due to the lease company being disorganised. Initial delivery estimate was mid-July which kept changing through the months. It has now been pushed back to mid-October but MB have cancelled the augmented reality navigation, wireless charging and energising comfort options due to the global chip shortage. I don’t care about the energising comfort but I’m not happy about the removal of the other two options which were built into the package. They have offered a £250 John Lewis voucher for the inconvenience.

Can you cancel the lease I ordered at the same time expected end of October not been informed about reduced spec though I’m now going to ask the question as I’d not be happy paying the monthly lease for a lesser spec vehicle…

 

[Keentraveller]

Can you cancel the lease I ordered at the same time expected end of October not been informed about reduced spec though I’m now going to ask the question as I’d not be happy paying the monthly lease for a lesser spec vehicle…

We can cancel the lease but after speaking to the Mercedes dealership directly, they said that any new orders won’t be arriving until May 2022! We will be discussing the pricing with the lease company due to the lesser spec.

 

[Keentraveller]

I can understand why and not having the MBUX augmented reality means you will not be able to sign up for the new dashcam facility as I understand having MBUX augmented reality is needed as the system uses the installed camera. I have been told all is there we shall see once I pick up the car. I am a longstanding direct customer and this is my 4th car leased from mercedes themsleves via my dealership who also looked after my UK mercedes I imported on arrival here (simple to do in those days not so now🙄) I do wonder if they operate a priority system for those dealing direct with a dealership ie the dealer can exert pressue for their clients to get what chips are available. My dealer knows I am interested in the EQE and steered me to the EQC on a temporary basis with a deal that was too good to pass over and a simple 18mth no penalty get out clause so long as I change to another mercedes. I know of someone still waiting for the e class hybrid here in france ( the date has been pushed on yet again) and they are also dealing with a separate lease company however that company is owned by and part of mercedes it specialises in business fleets and all his contact is via his dealer but he is still being messed about so my theory may hold no water at all🙄

Thanks. Pity about the dashcam as it was an option I was hoping to add at some stage. It would make sense for MB to prioritise those dealing directly with them but would also hope that they function on a queuing system where orders that are put through first get attended to first. I suppose in my case they were waiting for the chips to arrive so that they could deliver the car with all the options, but now as the delivery date is just getting further and further away, they have decided to just deliver the car without them. Hopefully they will add those options at a later date.

 

[Parkwood]

Thanks. Pity about the dashcam as it was an option I was hoping to add at some stage. It would make sense for MB to prioritise those dealing directly with them but would also hope that they function on a queuing system where orders that are put through first get attended to first. I suppose in my case they were waiting for the chips to arrive so that they could deliver the car with all the options, but now as the delivery date is just getting further and further away, they have decided to just deliver the car without them. Hopefully they will add those options at a later date.

I agree they should operate a simple queing system having taken orders and the long del times seem to indicate that is now happening. It does seem all the manufacturers are stripping out some of the toys where it is holding up the ability to build the car and they are no longer being offerred so customers know what to expect. It is those who ordered before all this became so severe who seem to be getting the roughest deal and little forward thinking by Mercedes in terms of customer goodwill with less than generous offers for compensation for lost facilities especially given the option price in the first place! I am not sure if the dashcam is offerred here will be very disappointed if it is not but our privacy laws are quite complex which might be putting legally risk averse mercedes off releasing it. Everything seems to be in such a state of flux these days!

 

[Parkwood]

car arrived at the garage this morning they sent a pic and I think I am right in thinking it has the mbux augmented as the third bottom camera is visible in the photo but am not sure. not collecting until next weds pm but will update when I have got the car.

 

[Parkwood]

picked up the car and all the hardware is there for MBUX Augmented Reality but it is not working until some missing bits arrive. Am told it will be made to work at some point apparently we shall see.
Parallel parking is disabled though reverse and front on parking in car park situations is working. and strangely the tow hook is missing as is the motor cover under the bonnet, that one was a surprise I only discovered today☹

 

[Parkwood]

discovered late yesterday there is no engine cover☹😤just the weedy looking lot of gubbins all exposed. Contacted the garage who were surprised then checked other electric cars only to find the same thing🤔 they are clarifying if it is a mercedes decision not to ship with the engine covered or not and if so why. I suppose it does not matter but mercedes always made the engine bay look tidy and not to have a cover seems utterly wrong😯more like my 1968 hillman hunter which had a small dirty engine in a large engine bay with the ground clearly visible beneath it. What is the world cpming too eh when mercedes stop fitting engine covers🤣 and on the EQS and EQE you cannot even open the bonnet…..

 

[Keentraveller]

discovered late yesterday there is no engine cover☹😤just the weedy looking lot of gubbins all exposed. Contacted the garage who were surprised then checked other electric cars only to find the same thing🤔 they are clarifying if it is a mercedes decision not to ship with the engine covered or not and if so why. I suppose it does not matter but mercedes always made the engine bay look tidy and not to have a cover seems utterly wrong😯more like my 1968 hillman hunter which had a small dirty engine in a large engine bay with the ground clearly visible beneath it. What is the world cpming too eh when mercedes stop fitting engine covers🤣 and on the EQS and EQE you cannot even open the bonnet…..

I am surprised at Mercedes. This is not an omission that I would have expected, especially as it is also in the other electric cars. Maybe they were in such a hurry to get the cars out, that someone forgot to check if all the cars had the engine covers. Either way, I wonder what their reasoning is.

 

[Parkwood]

I am surprised at Mercedes. This is not an omission that I would have expected, especially as it is also in the other electric cars. Maybe they were in such a hurry to get the cars out, that someone forgot to check if all the cars had the engine covers. Either way, I wonder what their reasoning is.

Spoke to the garage yesterday and they were surprised so started a search in case it had been removed during thr PDI no cover to be found and then they looked at some other EQ they have in stock (EQA) no covers either. Sales rep now thinking mercedes have stopped fitting them for some reason…….he will confirm monday after talking to mercedes france, but, more research indicates that that does seem to be the case across the EQ range and for the EQC since the 2021 model year when they upgraded the onboard charger from 7.2 to 11kw, they gave and they took away🤣. It was just a shock having seen all the early reviews. still less weight to cart about I suppose.

 

[Parkwood]

Update they are indeed coming in with no covers across the EQ range possibly due to vibration issues but on the EQC it seems it stopped with the 2021 model year with the change of the on board charger. For my part I am wondering if it is cost cutting but whatever am not bothering with it now. Overall am really really pleased with the car, bit of a typical SUV ride but the drive is sublime and very relaxing. Just hoping the EQE is as good or better🤣

 

[Thedeanetjes]

car arrived at the garage this morning they sent a pic and I think I am right in thinking it has the mbux augmented as the third bottom camera is visible in the photo but am not sure. not collecting until next weds pm but will update when I have got the car.

Mine had the camera, but no augmented reality☹

 

[Parkwood]

Am sure the vehicle will be recalled as and when the chips are available but quite when that will be seems unsure. The cameras are there at a cost so it makes no sense not to update the cars when they can.

 

[Mike H]

For Augmented Video for Navigation U19 requires 549 MBUX Multimedia (System) High to work, check your Order Sheet and see if you car has 548.... will not work even if you have the Camera U19, the MBUX Multimedia has two versions of the MBUX Nvidia GPU:

548 which has Basic: Nvidia Reily chip

549 which has Advanced: Nvidia Parker 128 chip requirement for Augmented Reality to work U19

To be honest Mercedes Benz HQ in Germany should be informing customers, who ordered full spec cars ie Premium Plus that a retro fit would be forthcoming when the new parts are available and fitted at your dealership.

 

[Parkwood]

My VIN is too new for most of the sites but one has come up and it shows code 549 connect 20 high NTG6 so I assume that is relating to the MBUX and the code you refer too? In reality it is a lot of jargon for thise of us without access to the relevant dictionary🤣
It also shows 8b6 Park Assist with cross traffic (UN R79) which I assume is the current system with the parallel parking disabled and a straight 235 Active Parking Assist.
Covered 507 km now and am very pleased only real gripes are the sligtly joggly ride which plagues SUV and why I prefer an estate and the lack of active lane change assist. Changing lanes yesterday on the motorway whilst in cruise control with lane assist it felt as if the car was fighting you when you were changing lanes to overtake whereas in the e class it felt normal and indeed the car would do it for you if you just used the indicator. So it feels they have simply disabled an element and not corrected the software to understand and relinguish control as you adjust the steering to overtake. Wonder if it will be corrected in an uppdate🤔

 

[Parkwood]

Forgot to say the towing eye was not missing just located in a different place to the picture in the manual, it is under the tyre fit kit hidden in the plastic housing right at the back. So no issues with the PDI the car was as it should be from the factory.