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Discussion Starter · #1 ·
Hi All

I would like some long term reviews or experience from EQC Owners.

Its been 4 months of back and forth with Mercedes Benz but no one has a clue on how to fix this error withMB EQC

Simply Put Mercedes is not ready for Electric vehicles - My Tesla 3 issues are fixed on the fly with no back and forth

1 Call and they fix the issues

Please see if anyone else has faced this problem

This is what happens when we try to start the vehicle - So saddened by the careless attitude of Benz Australia -

Speedometer Trip computer Gauge Odometer Tachometer

Speedometer Trip computer Odometer Tachometer Vehicle

Speedometer Trip computer Car Tachometer Light

Speedometer Trip computer Motor vehicle Odometer Car

Speedometer Trip computer Gauge Tachometer Motor vehicle
 

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Not had any issues whatsoever and certainly nothing like this received car mid Sept. Not what you want to hear am sure as what you are experiencing is bad.
Cannot comment re Tesla but am sure someone somewhere has had a horrible experience like yours but that is beside the point you should not be experiencing this.
Stirkes me there is a software problem so I would expect my garage to take the car back and then work with mercedes germany to solve the issue.
Have you had the car taken to your mercedes dealership? What have your dealership or mercedes said about the issue?
Is it an intermittent problem if so any pattern as to what causes it? Or is it a one off car now dead event which you are trying to get sorted?
This is not good but nevertheless in this day and age of software being a fundamental of car operation it is surprising more issues of this kind do not arise and I am sure every manufacturer has issues along the way. I am only grateful they do not seem to use windows software the hours of my life wasted with that is depressing.
Do let us know how you get on and I hope it is resolved.
 

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Discussion Starter · #3 ·
Not had any issues whatsoever and certainly nothing like this received car mid Sept. Not what you want to hear am sure as what you are experiencing is bad.
Cannot comment re Tesla but am sure someone somewhere has had a horrible experience like yours but that is beside the point you should not be experiencing this.
Stirkes me there is a software problem so I would expect my garage to take the car back and then work with mercedes germany to solve the issue.
Have you had the car taken to your mercedes dealership? What have your dealership or mercedes said about the issue?
Is it an intermittent problem if so any pattern as to what causes it? Or is it a one off car now dead event which you are trying to get sorted?
This is not good but nevertheless in this day and age of software being a fundamental of car operation it is surprising more issues of this kind do not arise and I am sure every manufacturer has issues along the way. I am only grateful they do not seem to use windows software the hours of my life wasted with that is depressing.
Do let us know how you get on and I hope it is resolved.
Yes. MB Sydney took the car twice to the service centre. First time they said they did a whole lot of s/w upgrade and issue should be resolved but they did not find the root cause. So I picked up the car from center and when I was taking it back issue happened so I called the center and they allocated a Rep to drive and see this live with me and he found the same issue happen. They kept the car with them for 1 week and said they couldn’t find the issue but they drove it for 50kms and refused to test and issue did not happen. But car is giving the same Acoustic indicator error and the issue happens. MB has no Engineer who ca troubleshoot the issue and they are reluctant to take help from MB Germany. I’m waiting for a response from them or else I’m planning to take it to Ombudsman. Thanks for the help. But money gone down the drain. I tried reaching out to MB Germany but they are of no help. They simply said contact you dealer. Worst of the worst.
 

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Hi All

I would like some long term reviews or experience from EQC Owners.

Its been 4 months of back and forth with Mercedes Benz but no one has a clue on how to fix this error withMB EQC

Simply Put Mercedes is not ready for Electric vehicles - My Tesla 3 issues are fixed on the fly with no back and forth

1 Call and they fix the issues

Please see if anyone else has faced this problem

This is what happens when we try to start the vehicle - So saddened by the careless attitude of Benz Australia -

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stright away
hello only just joined had this problem with my eqa 250 just a week old took off charge and screen same as yours called them out as we were stuck in Tesco guy came out opened bonnet and checked the 12 v battery and he said one connection was loose undone it cleaned it off and put back tight got in the car worked straight away
 

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Yes. MB Sydney took the car twice to the service centre. First time they said they did a whole lot of s/w upgrade and issue should be resolved but they did not find the root cause. So I picked up the car from center and when I was taking it back issue happened so I called the center and they allocated a Rep to drive and see this live with me and he found the same issue happen. They kept the car with them for 1 week and said they couldn’t find the issue but they drove it for 50kms and refused to test and issue did not happen. But car is giving the same Acoustic indicator error and the issue happens. MB has no Engineer who ca troubleshoot the issue and they are reluctant to take help from MB Germany. I’m waiting for a response from them or else I’m planning to take it to Ombudsman. Thanks for the help. But money gone down the drain. I tried reaching out to MB Germany but they are of no help. They simply said contact you dealer. Worst of the worst.
Sounds to me you need to go to your ombudsman as the service you are getting is very poor. I can see the response from MB Germany to some degree as the dealers are the point of contact for customers then the country Mercedes set up ie Mercedes’ Australia have you contacted them?
When I got my car my dealership were totally open that whilst they had a trained technician (my car was the first they had sold after Mercedes’ agreeing they could) if there was a serious issue they would call on Mercedes’ Germany and that there were roving technicians to help. As time passes that will probably cease. In your case your dealership not wanting to contact Germany seems unacceptable.
Good luck and keep us advised.
 

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I’ve had my EQC for 18 months and not had anything like this go wrong with mine. I take it that when it flashes up that the charging cable is connected that it actually wasn’t connected ?
 
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