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So the car arrived on Thursday but MB did not install the Burmester sound system which we were not told about. We got the standard MB system. Raised this with them and got the usual ‘due to the shortage of chips etc.’. We still took delivery as other than that, the car is good. Just disappointed that nothing was communicated to us especially as they had already told us about the 3 missing items. Speaking to the leasing company as to compensation for that. Have driven it a couple of times but still getting used to it.
 

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So the car arrived on Thursday but MB did not install the Burmester sound system which we were not told about. We got the standard MB system. Raised this with them and got the usual ‘due to the shortage of chips etc.’. We still took delivery as other than that, the car is good. Just disappointed that nothing was communicated to us especially as they had already told us about the 3 missing items. Speaking to the leasing company as to compensation for that. Have driven it a couple of times but still getting used to it.
Health to enjoy but as you took delivery there will be little chance of a decent discount I’d guess…that’s a few grand in options missing..least your not caught be residual loss though i suspect the leading company will take a hit…yet again no impact on MB I wonder how much they are saving on stripped back tech…so far happy I cancelled I4 production up and running in Germany fingers crossed they have a robust supply gain on this latest WV Model…
 

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Health to enjoy but as you took delivery there will be little chance of a decent discount I’d guess…that’s a few grand in options missing..least your not caught be residual loss though i suspect the leading company will take a hit…yet again no impact on MB I wonder how much they are saving on stripped back tech…so far happy I cancelled I4 production up and running in Germany fingers crossed they have a robust supply gain on this latest WV Model…
Saw something on another post possibly speak EV saying BMW were having problems and were also despeccing. Given that the big 3 use the same OEM german suppliers it would not be a surprise.
 

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Health to enjoy but as you took delivery there will be little chance of a decent discount I’d guess…that’s a few grand in options missing..least your not caught be residual loss though i suspect the leading company will take a hit…yet again no impact on MB I wonder how much they are saving on stripped back tech…so far happy I cancelled I4 production up and running in Germany fingers crossed they have a robust supply gain on this latest WV Model…
It was this site here you go
Just seen this on the Speak EV site mercedes are def not alone

Discussion Starter · #7 · 2 h ago

JohnCollinson said:
At the moment Nissan dealers can only order cars that they have a customer order for, they are not allowed to order for stock. When I placed order on my 62Kw in May, only then could they. give me a firm delivery date after the order was accepted by the factory at Sunderland. Three days later I got a delivery date of mid to end of July, with the option to cancel due to lead time. The car arrived first week in August, I was working away so delayed delivery to me until mid September. Apparently if they try to order 'for stock' the order gets cancelled and they can get 'fined' by NMGB.

Its an issue all through the supply chain, the supplier of the cameras and airbag systems, not just for Nissan, but other marques too, is also constrained by semi conductor shortages and plastics for the module packaging. This is not a UK only problem either, the company in the USA I was working for was also struggling with plastic boxes for their products too, having to change production runs to utilise what they could get.

It doesn't surprise me that there are inconsistent wait times across the various ranges as it very much depends on what's available in the supply chain, NMUK is a lean manufacturer and is pretty agile when it comes to changing product, but there is only so much they can do.
Click to expand...
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Yeah I'm going through the same issue at the moment on my car, BMW iX3... all sorts of delays on them, with some customers having to accept spec changes to things like passenger seat bolsters and the likes. I've lucked out and my car has kept its spec, but there are issues all over the place.
 

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So the car arrived on Thursday but MB did not install the Burmester sound system which we were not told about. We got the standard MB system. Raised this with them and got the usual ‘due to the shortage of chips etc.’. We still took delivery as other than that, the car is good. Just disappointed that nothing was communicated to us especially as they had already told us about the 3 missing items. Speaking to the leasing company as to compensation for that. Have driven it a couple of times but still getting used to it.
If my experience is anything to go by the car will make you happpy. What I cannot quite get my head around is who placed the order with MB you or the lease company? If it is the lease company then they are the customer as it is their car. No I do not think MB have covered themsleves in glory at all through out this whole period but the communication is with their end custoner ie the lease company and not the car user. I bet the lease companies may well be receiving some sort of recompense….enjoy the car I love mine.
 

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If my experience is anything to go by the car will make you happpy. What I cannot quite get my head around is who placed the order with MB you or the lease company? If it is the lease company then they are the customer as it is their car. No I do not think MB have covered themsleves in glory at all through out this whole period but the communication is with their end custoner ie the lease company and not the car user. I bet the lease companies may well be receiving some sort of recompense….enjoy the car I love mine.
We are due ours in Dec and raised the issues of the stereo and wireless charging with the leasing company and MB. MB came back to the leasing company and said the changes were not significant to the car and that they were made due to items being discontinued.
Find that hard to believe and while the items are not significant to the car, they were significant to me choosing the Premium over the AMG Line. All leaving a pretty sour taste but as commented all suppliers are going through the same, so no point going somewhere else and waiting even longer.
 

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An update from us regarding our AMG Line Premium Plus order.

The car has finally been received by the UK dealer (Mercedes of Boston - Lincolnshire). 30 weeks after placing the order via the lease company (Zenith) and 15 weeks later than first indicated. They have confirmed that it has the Mercedes Sound system and NOT the Burmester Surround Sound System it should have. This on top of the already de-specced Augmented Reality Sat Nav, Wireless Charging & Energising Comfort Pack. Mercedes have also stated (via Zenith) that they would not be able to retro-fit the AR Sat Nav, Wireless Charging and ECP features when the chips become available.

Having followed things on here closely we were already managing our expectations re Mercedes reducing the cost of the vehicle accordingly. Zenith confirmed today that Mercedes would not budge on the price and still wanted to charge us the full AMG Line Premium Plus price despite the missing options reducing its spec substantially.

We have cancelled the order.

6 months wasted and back to Square One but we are not going to be ripped off and treated in this way by Mercedes Benz.
 

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An update from us regarding our AMG Line Premium Plus order.

The car has finally been received by the UK dealer (Mercedes of Boston - Lincolnshire). 30 weeks after placing the order via the lease company (Zenith) and 15 weeks later than first indicated. They have confirmed that it has the Mercedes Sound system and NOT the Burmester Surround Sound System it should have. This on top of the already de-specced Augmented Reality Sat Nav, Wireless Charging & Energising Comfort Pack. Mercedes have also stated (via Zenith) that they would not be able to retro-fit the AR Sat Nav, Wireless Charging and ECP features when the chips become available.

Having followed things on here closely we were already managing our expectations re Mercedes reducing the cost of the vehicle accordingly. Zenith confirmed today that Mercedes would not budge on the price and still wanted to charge us the full AMG Line Premium Plus price despite the missing options reducing its spec substantially.

We have cancelled the order.

6 months wasted and back to Square One but we are not going to be ripped off and treated in this way by Mercedes Benz.
Fair play to you i did exactly the same it’s sad so many are unable to do this being caught with leases expiring…MB taking huge liberties holding a price without £000’s of tech…there’s a lot out there in the £70k bracket given like me you’ll have to wait but at least you’ll get what you pay for…my reading of the situation is that the EQC had been a failure numbers wise since release with the focus moving to the EQE and EQS…
 

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Fair play to you i did exactly the same it’s sad so many are unable to do this being caught with leases expiring…MB taking huge liberties holding a price without £000’s of tech…there’s a lot out there in the £70k bracket given like me you’ll have to wait but at least you’ll get what you pay for…my reading of the situation is that the EQC had been a failure numbers wise since release with the focus moving to the EQE and EQS…
Thankfully we weren’t tied in to anything and didn’t need to just accept the car no matter what. We sold Mrs. JTM’s F Pace as it came out of its manufacturers warranty, it was the 3.0 petrol supercharged V6 and had been an absolutely great car. We’ve got by using my daughters Golf whenever we needed an extra set of wheels as she’s away at Uni and hasn’t taken it with her.

The really disappointing thing is we were really looking forward to owning and driving the EQC. We both really liked the feel of it during our test drives. Not only that but we’ve waited 6 months for the car and are now probably set back even than square one tbh. But we are fortunate that we can tell MB what to do with their attitude towards customers on this one. It doesn’t help either when the only reason we even had an inkling that the Burmester system had potentially also been removed was because of the helpful information from this forum and it’s contributors. I am genuinely very grateful for all the assistance that members have provided on here. It is a poor show that we weren’t informed until it had actually been shipped to the dealer and even then only because we specifically asked Zenith to find out. No comms from Mercedes Benz whatsoever.

We have been with Jaguar Land Rover for the past 16 years and in that time have bought (PCP’d) 8 new vehicles from them (Lancaster Sevenoaks & Welwyn Land Rover - Both were part of the Jardine Motors group). Had this EQC gone well we could easily have been with Mercedes for a similar amount of time. We moved from JLR because my wife wanted to go all electric and with only the iPace in their line up, neither Marque had an all electric SUV to offer us. Unfortunately because of MB‘s attitude around all of this I will not be in a rush to give them any of our business In the future.

I will keep an eye on this thread as I’m interested to see what develops over time and how others get on.

I hope you all have more success than we did and those who already have an EQC or are due to receive one in the future, get great pleasure and enjoyment from owning and driving it.
 

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If it wasn’t because my lease is due up early 22 I would be cancelling mine.
The responses from Mercedes have been shocking. The told our Lease company that the items removed were not significant enough to merit a change in price and that they have been discontinued. Although I doubt the EQS won’t have wireless charging or the Burmester sound system!
The other problem with cancelling now is that the Audi/ BMW are likely to be experiencing the same issues and the wait times are huge.

So resigned to accepting the car full in the knowledge that when it’s lease is up this will be my first and last Mercedes. I am sure it will still be a good car but I am no longer excited to be getting it and only wished I had picked the etron back in June.
 

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So, we finally ordered an EQC this week.
We had a test drive for 5 days earlier in the month, and whilst there was a few things we weren't keen on - in particular the running boards! - we enjoyed it enough to go ahead. Ordered this week and just got an expected delivery date...... 31st March 2022!!!! 😫😬😩
I expected a reasonable wait, but certainly didn't expect 7 months!! Thought they'd got through a lot of the earlier long waits. Ah well.

Order is the AMG Line Prem Plus in Cavansite Blue with the Driver Ass. package. Just got to wait it out now I guess!
I Ordered my EQC prem plus in April 2021 to be delivered on the 1st Sep. Now just been told Feb 2022. MB said tough they just dont care, very disappointed with UK customer service
 

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I Ordered my EQC prem plus in April 2021 to be delivered on the 1st Sep. Now just been told Feb 2022. MB said tough they just dont care, very disappointed with UK customer service
I was in the same boat I told them to keep it…I’d advise the same but everyone’s circumstances are different, they stripped out tech so unlikely you’ll be getting a premium plus spec…I’m wondering if they have done this to improve range…they still offer the burmester on other models very suspicious it’s been stripped from this product line..
 

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So, we finally ordered an EQC this week.
We had a test drive for 5 days earlier in the month, and whilst there was a few things we weren't keen on - in particular the running boards! - we enjoyed it enough to go ahead. Ordered this week and just got an expected delivery date...... 31st March 2022!!!! 😫😬😩
I expected a reasonable wait, but certainly didn't expect 7 months!! Thought they'd got through a lot of the earlier long waits. Ah well.

Order is the AMG Line Prem Plus in Cavansite Blue with the Driver Ass. package. Just got to wait it out now I guess!
I ordered mine in April 2021 for September delivery.It was pushed back twice for delivery.Last week they told me to expect delivery on the 22nd Feb 2022. What a complete joke.
 

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I’m wondering if they have done this to improve range…t
Those items use very little power and are negligible in weight in the scheme of the size of the car. Consumption is pretty much WLTP for me with the driving I do and I use the car as I used any mercedes before it with air con always on etc etc.
They are being stripped out due to non availability and price rises. The price of the car has gone up here and am sure it has in the UK Sept is a normal time. It is over 16 yrs since I bought new car in the UK but I seem to recall prices on new build orders were only held for a certain time and the customer had the opportunity to walk away but that is from memory only.
Non availability meaning the need to rationlize the offering is undoubtedly the driver and the launch of the EQE and EQS has probably strained the supply chain further with the need to build up a fleet of the new models for dealerships even before sale to customers, which will have been at the expense of existing models.
The EQC is an old interior design being based on the GLC/C segment and already looks out of line with the newer models, EQA, EQB, S and C class as does the current E. That is just an accident of timing of when it was brought to market and it will no doubt be refreshed in a year or so probably when the GLC is done.
I have just checked the mercedes.fr configurator and the basic price has gone up 1800 euro but the premium and premium plus packs have come down. Premium plus is only 3650 to the premium plus at 1050. The premium plus adds the head up display , memory driver seat and park assist for car parks. I have paid 1500 before in a 2015 C class for the head up display alone and another 1500 for the memory seats so the pack looks cheap but quite what the real value is is unclear as it is a price point set to what the market will bear as simple as that. Here Apple Car Play and Android auto are NOT inc and that is a specific 450 option. Different costs for different markets.
I still struggle with the fact there is an expectation MB should be in contact with people organising via a lease company. Maybe I am missing soemthing but surely if the lease company orders the car as far as MB are concerned they are the customer not some end user who the lease company then rents the car out too under their own contract? Maybe I am missing something but my orders were made in my name and I was the one contracting to buy the car financed by MB so my relationship is directly with MB. I have never bought on a PCP purchase from a lease company who provide the cars albeit I dealt with such companies professionally as an insurer and the resultant mess it often created when vehicles (usually high value and often specialist) were total losses.
I am very sorry to hear of the experiences people have had and regret they will not have the chance to enjoy what I think is one of the best vehicles mercedes have made. It is certainly the best I have owned and if the new models are as good they will secure a good future for the brand. I am just cautious that Mercedes are the worst or indeed any different to any other manufacturer in their poor handling and also how much of the specific lack of knowledge of items inc and changes made is being muddied by the method of purchase. What we can say with certainty is anyone ordering since Sep will have known what they were getting as the Mercedes site was updated. When I ordered I had a specific order sheet detailing what was included with all the internal mercedes codes which I had to sign not just a heading premium plus. I am pleased those disappointed were able to walk away if they wanted to and I wish them luck maybe a cancelled order of another model will be available quickly to make up for the disappointment this time round.
 

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Those items use very little power and are negligible in weight in the scheme of the size of the car. Consumption is pretty much WLTP for me with the driving I do and I use the car as I used any mercedes before it with air con always on etc etc.
They are being stripped out due to non availability and price rises. The price of the car has gone up here and am sure it has in the UK Sept is a normal time. It is over 16 yrs since I bought new car in the UK but I seem to recall prices on new build orders were only held for a certain time and the customer had the opportunity to walk away but that is from memory only.
Non availability meaning the need to rationlize the offering is undoubtedly the driver and the launch of the EQE and EQS has probably strained the supply chain further with the need to build up a fleet of the new models for dealerships even before sale to customers, which will have been at the expense of existing models.
The EQC is an old interior design being based on the GLC/C segment and already looks out of line with the newer models, EQA, EQB, S and C class as does the current E. That is just an accident of timing of when it was brought to market and it will no doubt be refreshed in a year or so probably when the GLC is done.
I have just checked the mercedes.fr configurator and the basic price has gone up 1800 euro but the premium and premium plus packs have come down. Premium plus is only 3650 to the premium plus at 1050. The premium plus adds the head up display , memory driver seat and park assist for car parks. I have paid 1500 before in a 2015 C class for the head up display alone and another 1500 for the memory seats so the pack looks cheap but quite what the real value is is unclear as it is a price point set to what the market will bear as simple as that. Here Apple Car Play and Android auto are NOT inc and that is a specific 450 option. Different costs for different markets.
I still struggle with the fact there is an expectation MB should be in contact with people organising via a lease company. Maybe I am missing soemthing but surely if the lease company orders the car as far as MB are concerned they are the customer not some end user who the lease company then rents the car out too under their own contract? Maybe I am missing something but my orders were made in my name and I was the one contracting to buy the car financed by MB so my relationship is directly with MB. I have never bought on a PCP purchase from a lease company who provide the cars albeit I dealt with such companies professionally as an insurer and the resultant mess it often created when vehicles (usually high value and often specialist) were total losses.
I am very sorry to hear of the experiences people have had and regret they will not have the chance to enjoy what I think is one of the best vehicles mercedes have made. It is certainly the best I have owned and if the new models are as good they will secure a good future for the brand. I am just cautious that Mercedes are the worst or indeed any different to any other manufacturer in their poor handling and also how much of the specific lack of knowledge of items inc and changes made is being muddied by the method of purchase. What we can say with certainty is anyone ordering since Sep will have known what they were getting as the Mercedes site was updated. When I ordered I had a specific order sheet detailing what was included with all the internal mercedes codes which I had to sign not just a heading premium plus. I am pleased those disappointed were able to walk away if they wanted to and I wish them luck maybe a cancelled order of another model will be available quickly to make up for the disappointment this time round.
Sorry if there has been a misunderstanding.

I was not expecting any contact from Mercedes personally as ours was a lease order via Zenith. However I was in contact with Zenith at regular intervals and at no point were they informed by Mercedes regarding the change of spec to the wheels and the interior trim and the missing Burmester Surround Sound System. This, in the space of a six month wait time and the only reason I even knew of the possibility of further spec changes was because of this forum. I was called by Mercedes of Boston to arrange delivery and asked them to check the items before we agreed to proceed. I had already emailed Zenith and asked them to establish the build spec direct from Mercedes (They had not received any prior notification of any other changes to the spec from Mercedes).
We had to do all the leg work and the only reason we established this latest round of spec changes was from our own enquiries..when the vehicle was in Country, at the dealership, awaiting delivery.

Simply not good enough.
 
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