[Mmcfar210]

Finally picked the car up yesterday and indeed there are some changes to parking pilot or active parktronic relating to the UN R 79 Fadi N highlights. We had to sign a doc confirming that we knew the parallel parking function (street parking) was disabled. The car WILL still park between cars rear end in or front in however ie car park situations. Also though not relevant to the EQC being able to move a car forward from a tight parking spot using your phone has also been disabled as has the active lane change function ( simply using the indicator in the autonomous mode resulting in the car changing lanes itself on the motorway). I had this in my e class and used it occasionally so have gone backwards🙄.
Of more irritation was the fact MBUX Augmented Reality is not working. The camera is installed and the garage say the system will be switched on when the missing chips are available. my fear who has priority the factories or already produced cars. I want the system to use the dashcam facility if possible here in France.
They gave me a 200 euro discount on an 8m cable without being asked so they were trying to keep me happy. Also gave me loads of marketing puff merchandise like coffee cups pens key rings etc all well packaged and glitzy.
Bit annoyed about the quality of the PDI though as the tyres were over inflated to 305kpa, the tow eye is missing and worst of all the motor cover under the bonnet is also missing! I did not discover that until this evening when I popped the bonnet for the first time to be confronted by the rather weedy looking engine and dangerous looking bright orange cables but no black plastic and shiny silver mercedes star as expected. Sent a note and pictures to the garage be interesting to see their response.
Managed to transfer my internet in the car service and activate the mercedes me charge card which the garage had ready for me today and they swapped the 2 cars yesterday on the mercedes me app.
So not really a top notch experience this time sadly.

Health to drive, it’s disappointing to read your experience. I stumbled across an EQC owner Facebook group. It was eye opening reading about uk delivery delays cars ordered in December 2020 are only being delivered now so you are lucky to have a vehicle..I still don’t have a build date however I won’t cancel until I have some certainty that the alternative choice will not be a year away.

 

[Parkwood]

Garage have been in contact the towing eye will be ready for collection on Monday, I am in town on another matter so will pick it up BUT the news re the motor cover is not so positive. Initially my contact went to the workshop to ask nothing there, then he looked at some other electric cars they have in stock and strangely no motor covers. So it seems the car was shipped without and this may now be the norm unless of course it is a supply chain issue🙄 but he is checking on the reason and we will discuss on Monday. But it looks pretty grim instead of the usual tidy engine bay just the rather weedy electric gubbins all exposed. It would not matter but unlike the EQE and EQS you do see it every time you top up the washer bottle. Strange the things we obsess about!

 

[Parkwood]

Garage have been in contact the towing eye will be ready for collection on Monday, I am in town on another matter so will pick it up BUT the news re the motor cover is not so positive. Initially my contact went to the workshop to ask nothing there, then he looked at some other electric cars they have in stock and strangely no motor covers. So it seems the car was shipped without and this may now be the norm unless of course it is a supply chain issue🙄 but he is checking on the reason and we will discuss on Monday. But it looks pretty grim instead of the usual tidy engine bay just the rather weedy electric gubbins all exposed. It would not matter but unlike the EQE and EQS you do see it every time you top up the washer bottle. Strange the things we obsess about!

An update. Much to the surprise of my sales advisor it seems ALL EQ cars now come without the engine covers so not a specific PDI problem. Also much to my complete embarressment he removed the tyre fit kit and behind it was the tow eye! not where it was shown in the manual but it is there though I have also subsequently found out that those cars with a towbar like mine cannot have the toweye fittied to the rear and the towbar should be used. Looking at the manual too how to tow and the speed and distance mean the car is best put on the back of a lowloader though I assume the tow eye is handy for that.

I have now found ref on the net to the stopping of the motor covers arising from 2021 models maybe related to the on board charger upgrade though my salesman said vibration issues, myself I think maybe cost cutting but who knows. I shall not worry about it anymore. The car is such a pleasure to drive I am more than satisfied. Shame about the delay in the MBUX but what can one say in the current climate to get the car at least is something. Shall still dream about the EQE though 😉

 

[Mark G]

Hi,
My EQC from 2020 AMG prem line has a parking assistant. To be honest it is useless, it never finds a spot EVER. Maybe it is active but they have removed the senors to find a spot?

 

[Mark G]

An update. Much to the surprise of my sales advisor it seems ALL EQ cars now come without the engine covers so not a specific PDI problem. Also much to my complete embarressment he removed the tyre fit kit and behind it was the tow eye! not where it was shown in the manual but it is there though I have also subsequently found out that those cars with a towbar like mine cannot have the toweye fittied to the rear and the towbar should be used. Looking at the manual too how to tow and the speed and distance mean the car is best put on the back of a lowloader though I assume the tow eye is handy for that.

I have now found ref on the net to the stopping of the motor covers arising from 2021 models maybe related to the on board charger upgrade though my salesman said vibration issues, myself I think maybe cost cutting but who knows. I shall not worry about it anymore. The car is such a pleasure to drive I am more than satisfied. Shame about the delay in the MBUX but what can one say in the current climate to get the car at least is something. Shall still dream about the EQE though 😉

Agreed it is a joy to own.

 

[Parkwood]

Agreed it is a joy to own.

Have got to the stage where I am in no hurry to change at all. Just finding the car a joy to drive and live with. All my gripes comparing it to my old e class are forgotten😉 they have got a lot very right for people like me who are the classic mercedes target market.

 

[Kp51]

I picked up my new Mercedes GLC 300e (hybrid) Premium plus in Oct ‘21and it has all the buttons for active park assist but like you guys - it doesn’t work. I know most of this forum relate to EQC’s but it appears to be a wider issue I’m finding.
Like you guys my Mercedes dealership are clueless has to why it’s not working and have said there’s nothing they can do. Surely if it has been disabled then there must be a way of enabling it?
Whilst my car has been in - we have a 21 plate GLA loan car and the parking assist works absolutely fine so what’s going on…..
I was told when purchasing the car that due to some European directive that the car will not Parallel park but it would bay park - unfortunately it doesn’t do either.
I have left the car with them and told them to get it sorted, this is day 6 with the Loan car.
The way I see it - if you buy the top of the range model which clearly has all the whistles and bells on it then it should be working. Very frustrating and like most of you, feel a little let down with the stock answer of ‘we can’t do anything about it’ which I feel is shocking response.

 

[Parkwood]

I picked up my new Mercedes GLC 300e (hybrid) Premium plus in Oct ‘21and it has all the buttons for active park assist but like you guys - it doesn’t work. I know most of this forum relate to EQC’s but it appears to be a wider issue I’m finding.
Like you guys my Mercedes dealership are clueless has to why it’s not working and have said there’s nothing they can do. Surely if it has been disabled then there must be a way of enabling it?
Whilst my car has been in - we have a 21 plate GLA loan car and the parking assist works absolutely fine so what’s going on…..
I was told when purchasing the car that due to some European directive that the car will not Parallel park but it would bay park - unfortunately it doesn’t do either.
I have left the car with them and told them to get it sorted, this is day 6 with the Loan car.
The way I see it - if you buy the top of the range model which clearly has all the whistles and bells on it then it should be working. Very frustrating and like most of you, feel a little let down with the stock answer of ‘we can’t do anything about it’ which I feel is shocking response.

Sorry to hear of your issues what happens with the park assist? must admit I have never used mine! When was the car ordered and built? Have you got the order form with all the codes on it as that may tell you the level of park assist you have. Have you got MBUX and the augmented reality? I signed a form to say I accepted the car without the AR but that it would be installed at a later date when the chips were available.
I totally understand your frustration.