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I have written at length on this topic in an EQA thread see below. The range suggested is just a best guesstimate based on your past efficiency achieved not a guaranteed no of miles, but a representation of what the amount of miles the no of KW in the battery will cover based on your history.

It is only a best guesstimate as there are so many variables on every trip. The discussion starts about 5 entries down. Sadly the original poster has not responded with an update on the outcome of his dealers investigation nor the poster whose battery was only charging to 80%.

 

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Assuming the mods are happy here is a link to another site discussing range issues and the data given by the car which may help better than I can. Apologies mods if this is not acceptable let me know if you prefer such links are not used.
 
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