[GeorgH]

I have EQC 2022, that I got in January 2022, But it does not have the SOS button in the top center.

I sat in 2020 EQC and it has the SOS button.

Does everybody have SOS button?

 

[Parkwood]

Sept 2021 del to France and yes I have the SOS button. I had thought it was mandatory now?

 

[Dar]

I have from 2019 order. I would have thought mandatory so hope dealer will offer retrofit.

EU requires emergency button to be installed on all new cars

The European Union hopes the mandatory emergency call system will help save hundreds of lives and reduce the medical service response time in case of an accident.

www.euronews.com

 

[Dar]

I found a touchscreen button alternative. It might be challengeable legally if so though, just like wiper controls were found illegal for a car company that tried that.

 

[GeorgH]

I got the COC for my EQC 2022 from Iceland DMV. It says that My 2022 EQC is built with type cert. from 2001(GLC with 42 add ons). So that is why MB can sell you brand new EQC 2022 with NO SOS button. They will tell you that they are not mandatory to have SOS button in the car because of the Type cert(since 2001).
Although MB tells you that EQC is only 15% of a GLC.
SOS button is a safety issue not some add on, it can be the different between life and death.
I know that they also tells you that they were unable to provide your car with all the things that are needed for the SOS button due to Covid. But I would think that my car have all the wiring for it. So they can add that later on, with no cost for me(I wish , ha ha, in my dreams)

 

[Dar]

Thanks for finding that out.

I also found a quicker alternative to above slower method of going through Mercedes Me general enquiries which is to ask the Linguatronic system. If "Hey Mercedes" is enabled there is no need to click steering wheel button. Just say something like "Hey Mercedes.... Call the Mercedes-Benz emergency centre" This guidance is only in 2019 owner's manual as Linguatronic commands may not be listed in 2021 manual, so you could let us know if willing to see what phrase works but be prepared to cancel!