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I found a touchscreen button alternative. It might be challengeable legally if so though, just like wiper controls were found illegal for a car company that tried that.
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Thanks for finding that out.

I also found a quicker alternative to above slower method of going through Mercedes Me general enquiries which is to ask the Linguatronic system. If "Hey Mercedes" is enabled there is no need to click steering wheel button. Just say something like "Hey Mercedes.... Call the Mercedes-Benz emergency centre" This guidance is only in 2019 owner's manual as Linguatronic commands may not be listed in 2021 manual, so you could let us know if willing to see what phrase works but be prepared to cancel!

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