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Following on a bit from my last post about gaps between marketing material and delivered product, I was also thinking that a rolling thread on things to be aware of or double check at vehicle hand over?

I got the impression from reading a few posts here and on other forums that dealers are not fully up to speed and not always handing the car over well (or fully should we say) prepared.

What should the excited buyer about to take delivery, be on the look out for and checking?

Also what things should you get dealer tuition or hand holding on at that same time? There seems a lot to set up. Especially in the dashboard / mobile / apps area.
 

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Salesperson can help you connect to your smartphone Mercedes Me app and bluetooth by going through the car's touchscreen setup wizard with you. Then if you click on touchscreen home button you can deep-dive into each menu for more detailed setup. And you can also click home button on steering wheel for more menus on the screen behind the steering wheel.

You can also drag down from top of touchscreen to set shortcuts to favorite functions. Passenger can also click on passenger-side touchscreen home button to adjust settings, if have hyperscreen option. And settings and functions can also be checked from the smartphone app homescreen. Many tasks can be performed by simply saying "Hey Mercedes!" such as tuning radio, adjusting climate. You can disable this in the menu if preferred.


Maybe bring someone with lots of experience or in the trade - they may be less emotional. I would look at everything possible such as tire pressures, body panels, windows and corners, fabrics, dashboard, handles, water ingress(!) etc. Double check spec and options are all present including cables and tire pump kit if applicable and 2(?) sets of keys.

Revise essential functions like headlights should be set to auto, how switch headlight fullbeam, how turn on and off wipers (which should be set to auto also), operation of neutral gear and handbrake, hazard warning switch location, charge port operation, boot release methods.

Take it out on the road with the salesman - does the car drive as demo cars did? How is cornering, braking, acceleration? Try as many buttons and features as possible, especially the most important to you.

In UK I think you need check the new owner’s section of the V5C is filled out correctly.

If there is a major problem, perhaps tell them to resolve before you sign for the sale or have it written onto invoice I guess along with time to resolve and cost (free I presume!)? They should ideally give you a loan car.

For general advice on protecting the car from damage, I have found neutral gear is useful if steering when not moving instead of holding brake which I understand may strain the steering mechanicals more. It is possibly also best to wait to be completely stopped before engaging drive or reverse. And also possibly best to avoid speeding over ramps and potholes, even if they are not really felt in cabin, to prevent suspension strain. Avoid driving behind a construction truck that will leave flying debris behind it, even gravel flying up from it's tyres. Avoid straining the battery by too little or too much charge (30-50% is ideal especially if left unused or 20% to 80% generally). I would use the 360 camera regularly even at junctions to see around better. Mercedes have a windscreen cleaner to remove wax residue from windscreen which I have found useful after wash car, or else use a skilled detailer. I also use a matte detailer spray on front and rear bodywork to make cleaning easier lateron and also else my car would be like a blinding light (though maybe it should be like that, as that is the theme tune for my car!)

I would be interested hear any other advice too.

Best wishes to you
 
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