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Charging Interrupted

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32K views 16 replies 12 participants last post by  frankgeng  
I have a 2022 EQS 580 and installed a ChargePoint home charger in my garage. I have had no issues charging until a few days ago when I attempted to charge my EQS580 and found that once it reached 30% charge, charging was interrupted. Oddly, when I turned the car on, charging resumed. However, when I turned the car off again, charging again halted. Bottom line is that my EQS will not charge beyond 30% when the car is off. I then took it to a public DC charger and had no problem charing the car while on or off. The car is currently at the Mercedes service center and they have been unable to replicate the issue. However, they do not have any AC chargers like my home charger so they cannot really test it in the same manner as it operates at my home. At this point, it's hard to know if the problem is my car or the home charger. ChargePoint has "escalated the issue" and I am waiting for a response. It's frustrating. Anyone else have a similar issue?