I purchased a new 2022 EQB300 in early September 2022. Overall, I like the performance and drive of the car despite relatively poor range (240 miles max but often much lower). What I cannot stand is how awful and cumbersome charging issues are here in the U.S. Any new MB EV vehicle comes with a 2 years of free charging at any Electrify America (EA) for 30 min sessions. What no one told me was how unreliable the EA network is. There is a EA charging station near my home where there are 10 chargers but only 3 were working this past weekend and even a few days later it is no different as nothing has been serviced. Even when you have what looks like a functional charging station, there are technical glitches almost half the time which necessitate calling EA and being on hold for long periods of time. Recently, I have had problems with the Mercedes Me Connect app. Every time I try to charge, I am told that I don't have a Mercedes Me Charge "contract" and need to register through Mercedes Me although I have completed all of this "registration" at the time of vehicle purchase. I called the Mercedes Me Connect support line and was told that they operate on a 48 hour timeline - how is this practical for on a customer service level and charging issue as one needs to be able to charge to go to work etc etc?
vks72773
Same here in Germany with an EQA. Ionity and the EnBW network and also the charging station at work, work very reliable. What I discovered, is that the RFID card works better than the app. In some cases (smaller charging locations), the charging stations seem to be offline. So only the RFID card works. Once I met a BMW i3, with the same problem. So the "problem" was not related to Mercedes. App won't work, but RFID card did instantly. So far I have not used the MBUX feature for charging. Most of the time it is useless, because you have to walk around the charging station to find out its number.
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