I purchased a new 2022 EQB300 in early September 2022. Overall, I like the performance and drive of the car despite relatively poor range (240 miles max but often much lower). What I cannot stand is how awful and cumbersome charging issues are here in the U.S. Any new MB EV vehicle comes with a 2 years of free charging at any Electrify America (EA) for 30 min sessions. What no one told me was how unreliable the EA network is. There is a EA charging station near my home where there are 10 chargers but only 3 were working this past weekend and even a few days later it is no different as nothing has been serviced. Even when you have what looks like a functional charging station, there are technical glitches almost half the time which necessitate calling EA and being on hold for long periods of time. Recently, I have had problems with the Mercedes Me Connect app. Every time I try to charge, I am told that I don't have a Mercedes Me Charge "contract" and need to register through Mercedes Me although I have completed all of this "registration" at the time of vehicle purchase. I called the Mercedes Me Connect support line and was told that they operate on a 48 hour timeline - how is this practical for on a customer service level and charging issue as one needs to be able to charge to go to work etc etc?
vks72773
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