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EQB Charging Issues and Impractical Mercedes Connect Me App Support

38K views 59 replies 24 participants last post by  Linda  
I have also had issues a a variety of charging stations. BUT MY MAIN CONCERN is, my 2023 EQB300 has posted on the screen "CAN NOT LOAD CONTENT" 3 times since I have had it (took ownership April 7, 2023). 2 months after I got my car it WOULD NOT allow a charge at a public station, posting on the screen CAN NOT LOAD CONTENT, I pushed the Mercedes Me button and was told to lock and unlock my car 3 times then wait 10 minutes and try it again, that did nothing, so I took it directly to my Mercedes dealership and an appointment was set up for service; for 2 days I could not charge it (I could charge at home, however). On the way to dropping the car off at the dealership I tried again to charge it and it charged. When I got to the dealership I told them it was now charging and was told that if it was charging there wasn't anything they could do. It happened a second time while I was on vacation (only 1 day this time). Then it happened again last week, so I went directly to the Mercedes Dealership. An appointment was set up again, only this time my service rep told me even if it starts charging again to still bring it in. They had my car 6 days and when I picked it up I was told they couldn't find anything wrong. If I only traveled locally I guess I could just live with this, but I have children that live out of the area and now feel that I can't go visit them without the worry of getting stuck somewhere!
Has anyone else had this problem?????
 
Finally Mercedess bought the EQB back, and I am done with disaster, that car is piece of junk at least mine was a junk, however I have a EQS450 and love it.
The on looser on this case was Mercedess Benz of San Diego.
So Mercedes USA has started the Lemon Law process on my 2023 EQB 300. Could you tell me how long the process took before you got your money back. Also, did you get the full purchase price back?
 
An update on My EQB, I had a call from service department that they just got an email from Mercedess Benz USA, that they started buying the car back but we have to take the card from Service and wait for the paper works go through..
Did you ever get your money back? I bought a 2023 EQB 300 and it started having charging issues 2 months after I got the car and has continued on and off ever since. Mercedes initiated the Lemon Law process this past Dec. 8th, and I just received a denial notice today saying that, "In order to legally qualify for MBUSA to offer restitution or replacement, the subject vehicle must have defects covered by MBUSA!s written warranty which substantially impaired its use, value and/or safety which were not repaired after a reasonable number of attempts." The car has been in the MB shop several times for this issue and it's not resolved!